Affiniv NPS, Survey & Feedback

Develop by Shopify

$25-$199

/ Month

Free plan available 14 Days Free Trial

Post order survey to collect feedback and Net promoter score

Automated reminders

Dashboard insights

Create nps survey

Analyze responses

Email/whatsapp distribution

About Affiniv NPS, Survey & Feedback

Launched Dec 08, 2021

Built by Shopify

Address

Nakuru, Nakuru, 20100, KE

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Net Promoter Score (NPS) & Post-Purchase Survey to Collect Customer Feedback and Get Insights

Affiniv is a customer feedback survey and analytics app that helps brands increase customer retention. Create branded NPS surveys in minutes & send them via multiple channels. Get high response rates with automated triggers (e.g., 5 days after purchase) and automated reminders. Dive deep into customer responses with an AI-powered analytics dashboard. Delight your customers by automating post-response workflows, fixing issues that affect your CX, and setting up alerts for timely action.

Create branded surveys, with unlimited questions & branching logic, in minutes.
Send surveys via Email, WhatsApp, SMS, Thank You Page, Order Status Page, etc.
Increase response rates by automating survey triggers and reminders.
Get deep actionable insights from AI-powered analytics dashboard.
Integrate with CRM and tech stack for post-response workflows. No coding needed.

Pros

Quickly create an NPS survey
Automatically sends surveys after a specified number of days post-order
Surveys can be sent via Email or WhatsApp, increasing flexibility
Automated reminders help increase response rates
Dashboard provides tools for response analysis, offering insights into customer feedback
Allows segmentation and tagging for detailed insights
Suitable for brands of all sizes to improve products and processes

Cons

Limited to only post-order surveys
Relies on customers being responsive to emails or WhatsApp messages, which may not suit all business types
Primarily focused on NPS and may not address other types of feedback or surveys
May require additional setup for integrating with email and WhatsApp systems
Effectiveness depends on the quality and timing of the customer data the business collects

Top Helpful Reviews

Mill Story

Oct 14, 2025 on Shopify

We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. We love the tool for its ease of usage - no unnecessary complex features. The analytics dashboard and integrations are amazing! It is also very affordable.

Pee Safe

Feb 12, 2024 on Shopify

Affiniv helps us listen to the feedback of our customers in a very easy way. We created survey on Affiniv. Then the survey goes over Email and Whatsapp automatically weeks after the customer place their order. The dashboard is very intuitive for us to analyze the result. A good app overall.

BlissClub

Jan 30, 2024 on Shopify

We've been using Affiniv to send out NPS surveys to our customers, and it has truly transformed the way we gather and analyze customer experience data. The customization options offered by this tool are impressive. From the design of the surveys to the questions asked, we have the flexibility to tailor each survey to our unique needs. This has been crucial in ensuring that we capture multi-faceted data points about our customer experience. The process is seamless, and the tool integrates seamlessly with our Shopify store. This has saved us valuable time and streamlined our workflow, allowing us to focus more on interpreting the gathered data rather than managing the survey process.

The Pant Project

Jan 11, 2024 on Shopify

It's one the best NPS apps available on the Shopify store and the team was very helpful during setup. A must-have app for every online store looking to gather NPS data and customer feedback. Helps us improve our products and processes.