What Merchants Think

The "Advanced Shipping Rates" app receives a mixed reception from merchants. While many praise its robust features and helpful customer service, others express dissatisfaction due to certain technical issues and unmet expectations. Overall, the app is appreciated for its control over shipping parameters, though some notable concerns exist that hinder its unanimous acceptance.

Key Strengths

• Comprehensive control over shipping setups, including custom rates, free shipping rules, and excluded locations.
• Accurate handling of city, ZIP code, and state-based shipping rates.
• Flexibility in setting weight and price-based rates for different zones.
• Responsive and helpful customer support team.
• User-friendly interface suitable for beginners.
• Reliable default rate fallback feature to prevent order issues at checkout.

Common Concerns

• Issues with calculating shipping rates when town names contain multiple words.
• Problems handling Canadian Postal Codes (FSAs).
• Instances of app malfunction and inadequate responses to refund requests.
• Recurring feedback about bugs affecting functionality.
• Concerns about reputational practices due to reported issues of compensational misunderstandings.

Final Thoughts

The "Advanced Shipping Rates" app is a powerful tool for merchants needing precise control over their shipping parameters. While its strengths are in detailed customizability and excellent support, merchants should be wary of certain technical limitations and the occasional service discrepancy. Overall, it remains a valuable resource for those with specific shipping management needs.