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Customer reviews: AdScale AI Ads Meta/Google Ads

Develop by AdScale

AdScale is a Shopify app designed to optimize ad performance and automate ad scaling for eCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right tool for their business.

Reviews (333)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feelings about "AdScale: Facebook & Google Ads." While many appreciate the platform's features and customer service, particularly the support provided by team members like Nicole, Natalie, Ksenia, and Diana, some users have raised concerns about the platform's tracking accuracy, cost, and customer support responsiveness. Despite these issues, many merchants credit the app with improving their return on ad spend (ROAS) and helping them streamline advertising efforts.

Key Strengths

  • Effective customer support, particularly from Nicole, Natalie, Ksenia, and Diana, who are highlighted for their dedication and responsiveness.
  • Improved return on ad spend (ROAS) with some users reporting significant increases.
  • User-friendly interface that helps simplify ad management.
  • Comprehensive analytics and advertising tools that integrate well with Shopify stores.
  • Assistance in ad optimization and strategic planning that several users found invaluable.

Common Concerns

  • Issues with tracking accuracy, such as incorrect sales reporting.
  • High cost of the app, which may not be justified for all businesses, especially those with high ad spend.
  • Difficulties in accessing customer support promptly and effectively.
  • Steep learning curve for new users without a solid marketing strategy.
  • Concerns about transparency and clarity of billing processes.

Final Thoughts

"AdScale: Facebook & Google Ads" is a powerful tool for businesses seeking to optimize their digital advertising strategies. While the app has received praise for its capabilities and the outstanding support team, potential users should be aware of the associated costs and ensure they have a solid marketing foundation to fully benefit from its features. Despite some criticisms, the app continues to attract users who see significant benefits from its integrated approach and detailed analytics.

Tower Records

Nov 18, 2024  on Shopify

At the time of writing, we have used AdScale for our Google and Facebook ads for over a month. Overall, we have been mightily impressed and would certainly recommend to others. After evaluating our digital marketing spend, we wanted to seek greater efficiency and fully transparent reporting on metrics. This is exactly what we get from AdSpend. We have high targets on specific metrics and AdScale has worked with us to build a roadmap to achieving these goals. We are thrilled to see impressive results in a short period of time. Their team is really helpful and knowledgeable. They work with us to optimize our spending for the best results. We work directly with Ksenia and she has been amazing. We have constant communication and she is always going above and beyond to help in any situation that crops up. Not only do we have a great flow of communication from AdScale, but their Dashboard is comprehensive and incredibly user-friendly. This allows us to independently observe and analyze all the extensive metrics available to us. If we ever have a question on what the data could mean or how we can target specific metrics, AdScale are on hand to share their recommendations and knowledge. To conclude, we would definitely recommend this service.

Essential Life

Nov 16, 2024  on Shopify

We just began using AdScale today, and Natalie has been amazing in assisting us with the setup and guiding us through everything. She's very friendly and has been punctual for our calls. We're looking forward to building a successful partnership with both AdScale and Natalie. The setup has been smooth, and the support has been outstanding. Thank you, Natalie! :)

Shafer Print Shop

Nov 13, 2024  on Shopify

I cannot recommend this app enough, our businesses (we use it for both) have scaled significantly since we started using it. The platform keeps adding new features as well, we now run our email and SMS campaigns and it makes it so much easier having one interface for our Facebook, PMax and email campaigns. We have had to lean on Nicole, our customer service rep, a bunch out of the gate and she has been amazing with making adjustments to our monthly strategy.

Worth & Worth by Orlando Palacios

Nov 12, 2024  on Shopify

We’ve been using AdScale for our Facebook and Google ads the past 8 months, and the results have been very promising! As a business catering to a niche market, we’ve successfully gained new clients. Ivan, in particular, has been extremely helpful, flexible, and responsive, offering valuable insights on strategy and optimization. The platform’s integration with Shopify provides unique tools that have streamlined our ad management. AdScale has been a game-changer for our digital advertising efforts. Highly recommend!

ZKoriginal

Nov 12, 2024  on Shopify

I just started working with AdScale and have been collaborating with Nicole. While I'm still getting started, I’m already very pleased with our communication—Nicole is fantastic and genuinely invested in helping me succeed. Excited to see the results we’ll achieve together. Thank you, Nicole!

BeautyRosee Boutique

Nov 12, 2024  on Shopify

Adscale and Natalie have truly been game-changers for our business. Having worked with numerous agencies in the past, I can confidently say that none have delivered the results we’ve achieved with Adscale and Natalie’s dedicated guidance. We started our journey together on October 13, and as of November 13, we’ve already reached 30 orders, with an impressive ROAS of 673% over the last 7 days. While I understand that growth takes time and results may vary, the impact we’ve seen has been remarkable. I highly recommend Adscale to anyone looking to succeed and grow their business. Thank you, Natalie and the Adscale team! We’re eagerly looking forward to seeing the results we’ll achieve in the next 3 to 6 months!

Celeste Pisenti

Nov 10, 2024  on Shopify

In my company, we have tested various tools, but with Ad Scale, I felt confident to invest more because they offer a good ROI and real-person customer service. The campaigns deliver good results. I’m just at the beginning, but I hope to continue this working relationship for a long time. Celeste Pisenti Founder & CEO, Celeste Pisenti Brand IT Area Manager

CastleToys.com.au

Nov 07, 2024  on Shopify

I have just started with AdScale and would like to say the help and support from Nicole has been amazing... I am looking forward to seeing how my ads perform. The customer service has been 5*.

Bottled Up Designs

Nov 05, 2024  on Shopify

Pretty new to AdScale but so far the experience has been very very positive. Working with Nicole is amazing, she is incredibly good at her job and honestly cares to see your account have success. Looking forward to expanding further using this very worthy app and having Nicole guide me along. It's a win win!

Anne-Louise Ewen: Studio

Oct 31, 2024  on Shopify

This app is really neat -- and Nicole is a godsend. I'm just getting started, but off to a great start. Looking forward to having Nicole's help refining my strategy going forward. I knew I needed to do more with my marketing but wasn't sure how. Now I have direction and already starting to see results.

Scrappy Annie's

Oct 27, 2024  on Shopify

If you can't/don't want to pay an ad agency, this app is for you!! This app has literally saved me from paying ad agencies thousands a month. I wish I would have found it 2 years ago! The ads Nicole helped me set up are working and in the first two weeks my store is hitting new milestones on Google search. Not only are things headed in the right direction, I also understand for the first time what is happening with my ads. This is thanks to Nicole and her vast amount of knowledge that she shares freely. She is intelligent, friendly and excited to watch my business grow while teaching me how to run my own ads. AdScale makes creating ads super simple, too. Built in templates make it easy to everything in one place. I am so excited to see where this journey takes me! Thanks Nicole!!

1up Racing Official Store

Oct 23, 2024  on Shopify

We've been working with AdScale for roughly a month now and the experience has been great so far! The team has been professional and quick to answer any questions we have, and the ROAS has far exceeded their initial goal which is icing on the cake!

Burhani Car Accessories

Oct 14, 2024  on Shopify

We are working with Nicole from AdScale. She has made the entire process easy to understand, addressing all our questions with patience and expertise. Thanks to her guidance, we’ve optimized our ad strategy and hopefully will see better results. If you’re looking to get the best out of your AdScale campaigns, Nicole is the person to go to. Highly recommend!

Yom Tov Settings

Oct 13, 2024  on Shopify

10/10. They really know their stuff. Sales have gone up by using Adscale. They achieved the target ROAS and then surpassed it. Very easy t work with. Constant communication and weekly meetings. Great choice. Highly recommend.

Coeur Sports

Oct 10, 2024  on Shopify

We use AdScale for our Facebook ads and they have been amazing! Their team is incredible helpful and knowledgable when it comes to strategizing and ad optimization. Their website is also easy to navigate and has a lot of unique tools through it's integration with Shopify that we didn't have access to with previous agencies. Overall would definitely recommend!

StealieShop

Oct 06, 2024  on Shopify

AdScale has been amazing for my business. The support is top notch and the results have been solid so far. I'd recommend AdScale for any business...except my competitors.

theinkeylist

Sep 23, 2024  on Shopify

It took some time to set everything up, but once AdScale started optimizing my campaigns, the results were undeniable. My sales have increased, and my targeting is way better.

EASE

Sep 22, 2024  on Shopify

I can't say enough great things about Nicole from AdSense! Her expertise and dedication have truly made a difference in growing my business. She took the time to understand my brand, offered insightful strategies, and provided personalized support every step of the way. Thanks to her guidance, we've seen a significant boost in our online presence and overall growth. Nicole's professionalism, quick responses, and genuine passion for helping businesses succeed make her an invaluable asset. I highly recommend working with her if you're looking to elevate your business!

HEATDEATH

Sep 15, 2024  on Shopify

I had almost zero experience with advertising before adscale, relying fully on word of mouth. Adscale has show me the light. Insanely powerful tools for driving sales. Also, shoutout Nicole - she's the best service agent/ad specialist/helper out there!

ויניליה - תקליטים, פטיפונים וכל מה שמסביב

Sep 10, 2024  on Shopify

AdScale makes running ads easy and gets me more sales. I’ve seen better results with less effort.

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