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Customer reviews: AdScale: Facebook & Google Ads

Develop by AdScale

Reviews (517)

Overall rating
4.6

What Merchants Think

Overall, merchants have mixed feelings about "AdScale: Facebook & Google Ads." While many appreciate the platform's features and customer service, particularly the support provided by team members like Nicole, Natalie, Ksenia, and Diana, some users have raised concerns about the platform's tracking accuracy, cost, and customer support responsiveness. Despite these issues, many merchants credit the app with improving their return on ad spend (ROAS) and helping them streamline advertising efforts.

Key Strengths

  • Effective customer support, particularly from Nicole, Natalie, Ksenia, and Diana, who are highlighted for their dedication and responsiveness.
  • Improved return on ad spend (ROAS) with some users reporting significant increases.
  • User-friendly interface that helps simplify ad management.
  • Comprehensive analytics and advertising tools that integrate well with Shopify stores.
  • Assistance in ad optimization and strategic planning that several users found invaluable.

Common Concerns

  • Issues with tracking accuracy, such as incorrect sales reporting.
  • High cost of the app, which may not be justified for all businesses, especially those with high ad spend.
  • Difficulties in accessing customer support promptly and effectively.
  • Steep learning curve for new users without a solid marketing strategy.
  • Concerns about transparency and clarity of billing processes.

Final Thoughts

"AdScale: Facebook & Google Ads" is a powerful tool for businesses seeking to optimize their digital advertising strategies. While the app has received praise for its capabilities and the outstanding support team, potential users should be aware of the associated costs and ensure they have a solid marketing foundation to fully benefit from its features. Despite some criticisms, the app continues to attract users who see significant benefits from its integrated approach and detailed analytics.

Gaucho Ninja

Nov 27, 2024  on Shopify

In about 3 weeks of using this app, and with a background of painful experience with ads on google and meta, our business managed to generate a ROAS of 500%. The way the app connects with Meta and Google, and then reaches the targeted audience, makes it a powerful tool to have. It is not cheap, but it is worth the investment. The other really good thing about the app is the analytics, giving us a powerful insight of the customers, products and the business in general. I haven't tried the new email/sms features, so I can't comment on that.

Sloane Fine Tea Merchants

Nov 25, 2024  on Shopify

Our AdScale team (Anna & Ivan) helped us get our Meta and Google ads started and took the headache out of the process, allowing us to exclusively focus on the creative. Really thrilled with our progress and has overall made the whole ad process effortless for us.

Double C Western Supply

Nov 25, 2024  on Shopify

Great customer service and super easy to use! So thankful for this service as a small business owner.

Laser Madeira

Nov 25, 2024  on Shopify

Excellent solution. At first it may be a little complicated to understand all the solutions the application has, but then we start to see that it is very easy to use. We had great help from Natalie who helped us at a delicate moment in sales with the change of agency we had but today we are satisfied with the results. We will certainly continue to work with Adscale.

Atlantic Fine Furniture Inc

Nov 25, 2024  on Shopify

Very effective app. Easy to learn and easy to use. When issues occur, support is available and helpful. Especially Natalie. Highly recommend using it.

The Slanket

Nov 21, 2024  on Shopify

Been using this app for a few weeks and it makes working with ads on Facebook / Instagram and Google a lot easier than using their own systems individually. Not as much AI as I hoped for the entry level but still its been good. My company The Slanket has been benefiting from their system and Nicole has been great to work with.

Jex

Nov 20, 2024  on Shopify

I recently launched a brand new Shopify store, and I couldn't be more impressed with the exceptional service from Natalie and the AdScale team. From the moment I reached out, their support has been incredibly responsive, guiding me every step of the way as I navigate the complexities of e-commerce. Their expertise and commitment to my success have made all the difference in getting my store up and running smoothly. Highly recommend their team for anyone looking to build and grow their online business!

Sports Trading Cards UK

Nov 19, 2024  on Shopify

We’ve been using this marketing app on Shopify for a while now, and we’re incredibly impressed with the results! Our Return on Ad Spend (ROAS) has seen a significant increase, and the app’s tools have helped us streamline and optimize our campaigns effectively. What really stands out, though, is the exceptional customer service. Our account manager, Ksenia, has been an absolute game-changer. She’s incredibly professional, knowledgeable, and always ready with actionable insights that have made a tangible difference in our marketing strategy. Her expertise has helped us reach new customers and grow our sales in ways we didn’t expect. Overall, the app has been a great asset to our business, and we highly recommend it to anyone looking to improve their marketing efforts and boost sales on Shopify. The combination of powerful tools and outstanding support has exceeded our expectations!

ONLY IN AMERICA

Nov 18, 2024  on Shopify

This is the BEST Ad Company I've used to date. Very helpful. Also my ads manager Kseniya might be the nicest person on planet earth! I'm a life time customer.

Tower Records

Nov 18, 2024  on Shopify

At the time of writing, we have used AdScale for our Google and Facebook ads for over a month. Overall, we have been mightily impressed and would certainly recommend to others. After evaluating our digital marketing spend, we wanted to seek greater efficiency and fully transparent reporting on metrics. This is exactly what we get from AdSpend. We have high targets on specific metrics and AdScale has worked with us to build a roadmap to achieving these goals. We are thrilled to see impressive results in a short period of time. Their team is really helpful and knowledgeable. They work with us to optimize our spending for the best results. We work directly with Ksenia and she has been amazing. We have constant communication and she is always going above and beyond to help in any situation that crops up. Not only do we have a great flow of communication from AdScale, but their Dashboard is comprehensive and incredibly user-friendly. This allows us to independently observe and analyze all the extensive metrics available to us. If we ever have a question on what the data could mean or how we can target specific metrics, AdScale are on hand to share their recommendations and knowledge. To conclude, we would definitely recommend this service.

Essential Life

Nov 16, 2024  on Shopify

We just began using AdScale today, and Natalie has been amazing in assisting us with the setup and guiding us through everything. She's very friendly and has been punctual for our calls. We're looking forward to building a successful partnership with both AdScale and Natalie. The setup has been smooth, and the support has been outstanding. Thank you, Natalie! :)

Shafer Print Shop

Nov 13, 2024  on Shopify

I cannot recommend this app enough, our businesses (we use it for both) have scaled significantly since we started using it. The platform keeps adding new features as well, we now run our email and SMS campaigns and it makes it so much easier having one interface for our Facebook, PMax and email campaigns. We have had to lean on Nicole, our customer service rep, a bunch out of the gate and she has been amazing with making adjustments to our monthly strategy.

Worth & Worth by Orlando Palacios

Nov 12, 2024  on Shopify

We’ve been using AdScale for our Facebook and Google ads the past 8 months, and the results have been very promising! As a business catering to a niche market, we’ve successfully gained new clients. Ivan, in particular, has been extremely helpful, flexible, and responsive, offering valuable insights on strategy and optimization. The platform’s integration with Shopify provides unique tools that have streamlined our ad management. AdScale has been a game-changer for our digital advertising efforts. Highly recommend!

ZKoriginal

Nov 12, 2024  on Shopify

I just started working with AdScale and have been collaborating with Nicole. While I'm still getting started, I’m already very pleased with our communication—Nicole is fantastic and genuinely invested in helping me succeed. Excited to see the results we’ll achieve together. Thank you, Nicole!

BeautyRosee Boutique

Nov 12, 2024  on Shopify

Adscale and Natalie have truly been game-changers for our business. Having worked with numerous agencies in the past, I can confidently say that none have delivered the results we’ve achieved with Adscale and Natalie’s dedicated guidance. We started our journey together on October 13, and as of November 13, we’ve already reached 30 orders, with an impressive ROAS of 673% over the last 7 days. While I understand that growth takes time and results may vary, the impact we’ve seen has been remarkable. I highly recommend Adscale to anyone looking to succeed and grow their business. Thank you, Natalie and the Adscale team! We’re eagerly looking forward to seeing the results we’ll achieve in the next 3 to 6 months!

Celeste Pisenti

Nov 10, 2024  on Shopify

In my company, we have tested various tools, but with Ad Scale, I felt confident to invest more because they offer a good ROI and real-person customer service. The campaigns deliver good results. I’m just at the beginning, but I hope to continue this working relationship for a long time. Celeste Pisenti Founder & CEO, Celeste Pisenti Brand IT Area Manager

CastleToys.com.au

Nov 07, 2024  on Shopify

I have just started with AdScale and would like to say the help and support from Nicole has been amazing... I am looking forward to seeing how my ads perform. The customer service has been 5*.

Bottled Up Designs

Nov 05, 2024  on Shopify

Pretty new to AdScale but so far the experience has been very very positive. Working with Nicole is amazing, she is incredibly good at her job and honestly cares to see your account have success. Looking forward to expanding further using this very worthy app and having Nicole guide me along. It's a win win!

Anne-Louise Ewen: Studio

Oct 31, 2024  on Shopify

This app is really neat -- and Nicole is a godsend. I'm just getting started, but off to a great start. Looking forward to having Nicole's help refining my strategy going forward. I knew I needed to do more with my marketing but wasn't sure how. Now I have direction and already starting to see results.

Scrappy Annie's

Oct 27, 2024  on Shopify

If you can't/don't want to pay an ad agency, this app is for you!! This app has literally saved me from paying ad agencies thousands a month. I wish I would have found it 2 years ago! The ads Nicole helped me set up are working and in the first two weeks my store is hitting new milestones on Google search. Not only are things headed in the right direction, I also understand for the first time what is happening with my ads. This is thanks to Nicole and her vast amount of knowledge that she shares freely. She is intelligent, friendly and excited to watch my business grow while teaching me how to run my own ads. AdScale makes creating ads super simple, too. Built in templates make it easy to everything in one place. I am so excited to see where this journey takes me! Thanks Nicole!!

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