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Customer reviews: Accessibility Enabler AW

Develop by HikeOrders

Reviews (95)

Overall rating
4.2

What Merchants Think

The feedback on "Accessibility Enabler AW" is mixed. Many merchants appreciate the ease of making their websites ADA compliant and highlight the exceptional support provided by the app's team, especially interaction with Sachin. However, some users express dissatisfaction due to customer service issues and perceived pricing inconsistencies.

Key Strengths

  • Effective in making websites ADA compliant
  • Strong customer support with personalized assistance
  • Easy installation and integration process
  • Customized accessibility statements and code options

Common Concerns

  • Issues with the payment and subscription process
  • Perceived rudeness or inadequate support from specific team members
  • Pricing concerns, including unexpected subscription prompts
  • Concerns over misleading app functionality or expired subscription notifications

Final Thoughts

Overall, "Accessibility Enabler AW" is recognized for its competency in enhancing web accessibility, backed by a generally responsive support team. Despite occasional criticisms regarding customer service and subscription management, the app is deemed a valuable tool for merchants seeking ADA compliance.

Frangipani Florist

Jun 30, 2022  on Shopify

I have been using this app for 3 years and it hasn't given me any problems to date. A customer recently reported to me that he/she received a delivery confirmation message that I sent. This message informed the customer that the app was "probably" not active on my site. In my opinion such messages exposed the me , as app -customer to serious legal consequences, and I did not appreciate it. Fortunately, the person in the chat, connected to the app, proved to be very cooperative. Anyway, to me this mean that the subscription expiration information process must be reviewed

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