Accessibility Enabler AW logo

Customer reviews: Accessibility Enabler AW

Develop by HikeOrders

Reviews (95)

Overall rating
4.2

What Merchants Think

The feedback on "Accessibility Enabler AW" is mixed. Many merchants appreciate the ease of making their websites ADA compliant and highlight the exceptional support provided by the app's team, especially interaction with Sachin. However, some users express dissatisfaction due to customer service issues and perceived pricing inconsistencies.

Key Strengths

  • Effective in making websites ADA compliant
  • Strong customer support with personalized assistance
  • Easy installation and integration process
  • Customized accessibility statements and code options

Common Concerns

  • Issues with the payment and subscription process
  • Perceived rudeness or inadequate support from specific team members
  • Pricing concerns, including unexpected subscription prompts
  • Concerns over misleading app functionality or expired subscription notifications

Final Thoughts

Overall, "Accessibility Enabler AW" is recognized for its competency in enhancing web accessibility, backed by a generally responsive support team. Despite occasional criticisms regarding customer service and subscription management, the app is deemed a valuable tool for merchants seeking ADA compliance.

The Kansas City BBQ Store

Dec 01, 2024  on Shopify

App was overpriced but worked, one day it didn't and Sachin was so rude and offered no support. I decided to remove this app from my two stores in favor of a company that can understand basic English requests. I even warned Sachin I would do that and he was so smug he didn't even reply. Avoid this company at all costs.

LUNA Sandals

Jul 18, 2024  on Shopify

Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen. They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app? No, thank you.

Claire Sower

May 27, 2024  on Shopify

Says there is a free plan but when you get to the installation it asks to purchase a subscription

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