Accessibility Enabler AW logo

Customer reviews: Accessibility Enabler AW

Develop by HikeOrders

Reviews (95)

Overall rating
4.2

What Merchants Think

The feedback on "Accessibility Enabler AW" is mixed. Many merchants appreciate the ease of making their websites ADA compliant and highlight the exceptional support provided by the app's team, especially interaction with Sachin. However, some users express dissatisfaction due to customer service issues and perceived pricing inconsistencies.

Key Strengths

  • Effective in making websites ADA compliant
  • Strong customer support with personalized assistance
  • Easy installation and integration process
  • Customized accessibility statements and code options

Common Concerns

  • Issues with the payment and subscription process
  • Perceived rudeness or inadequate support from specific team members
  • Pricing concerns, including unexpected subscription prompts
  • Concerns over misleading app functionality or expired subscription notifications

Final Thoughts

Overall, "Accessibility Enabler AW" is recognized for its competency in enhancing web accessibility, backed by a generally responsive support team. Despite occasional criticisms regarding customer service and subscription management, the app is deemed a valuable tool for merchants seeking ADA compliance.

The Kansas City BBQ Store

Dec 01, 2024  on Shopify

App was overpriced but worked, one day it didn't and Sachin was so rude and offered no support. I decided to remove this app from my two stores in favor of a company that can understand basic English requests. I even warned Sachin I would do that and he was so smug he didn't even reply. Avoid this company at all costs.

LUNA Sandals

Jul 18, 2024  on Shopify

Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen. They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app? No, thank you.

Root in Good Ground

May 24, 2024  on Shopify

Support was very helpful, easy and quick advice for getting my accessibility statement done, thank you!

Hope Speaker

Apr 18, 2024  on Shopify

Sachin assisted me to get a customized accessibility statement and put it correctly into my shopify store. I appreciated knowing his background about his own hearing impairment that motivated him to get involved with accessibility software. Thank you!

WOLFPOINT

Dec 08, 2023  on Shopify

They are great. Very helpful. A lot of insightful comments. I'd recommend any sites to have a chat with them.

Knotty Heathens

Nov 20, 2023  on Shopify

I just had a meeting with Sachin and was able to get the accessibility statement added on my website with ease. This seems to be the easiest way to get my website ADA accessible that i have found.

SensyKid

Nov 17, 2023  on Shopify

The app's support team was very helpful in preparing the accessibility statement and providing me with a customized code to enter the accessibility certificate in a location of my website that fits in with my other content. I would highly recommend this app.

Frangipani Florist

Jun 30, 2022  on Shopify

I have been using this app for 3 years and it hasn't given me any problems to date. A customer recently reported to me that he/she received a delivery confirmation message that I sent. This message informed the customer that the app was "probably" not active on my site. In my opinion such messages exposed the me , as app -customer to serious legal consequences, and I did not appreciate it. Fortunately, the person in the chat, connected to the app, proved to be very cooperative. Anyway, to me this mean that the subscription expiration information process must be reviewed

Steve Pronko

Aug 23, 2020  on Shopify

I haven’t had any issues with this app. Today, we need to be ADA compliant and this seems to get the job done. As with anything, it costs money, but why shouldn’t the people who created it get paid? I have been very happy with it so far, no ads have popped up, I renew it when the time comes and don’t allow my service to lapse.

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