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Customer reviews: A2X Sync for QuickBooks & Xero

<h3>What Merchants Think</h3> <p>Overall, merchants are highly satisfied with "A2X Sync for QuickBooks &amp; Xero" due to its significant time-saving qualities and exceptional customer support. Users frequently highlight its ease of use and the seamless integration it provides, particularly for managing ecommerce transactions with accounting software. The app is praised for its accuracy and efficiency, transforming financial management and reducing the workload of manual bookkeeping. Although some have faced issues, the overwhelmingly positive experiences with the customer support team seem to mitigate these concerns.</p> <h3>Key Strengths</h3> <ul> <li>Seamless integration with QuickBooks, Xero, Shopify, and Amazon.</li> <li>Automation of reconciliation processes and transaction categorization.</li> <li>Significant time and cost savings in bookkeeping and accounting tasks.</li> <li>Exceptional and responsive customer support with personalized assistance.</li> <li>Ease of setup and user-friendly interface.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Sensitivity to certain technical issues, such as SKU formatting.</li> <li>Occasional difficulty in resolving complex platform-specific problems without expert support.</li> <li>High pricing, though often justified by time and cost savings.</li> </ul> <h3>Final Thoughts</h3> <p>"A2X Sync for QuickBooks &amp; Xero" is highly regarded as a vital tool for ecommerce business owners and accountants. Its ability to automate complex financial processes, coupled with outstanding customer service, makes it a popular choice despite minor technical concerns and its pricing. Overall, it is an invaluable asset for businesses looking to streamline their financial management efficiently.</p>

Reviews (342)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "A2X Sync for QuickBooks & Xero" due to its significant time-saving qualities and exceptional customer support. Users frequently highlight its ease of use and the seamless integration it provides, particularly for managing ecommerce transactions with accounting software. The app is praised for its accuracy and efficiency, transforming financial management and reducing the workload of manual bookkeeping. Although some have faced issues, the overwhelmingly positive experiences with the customer support team seem to mitigate these concerns.

Key Strengths

  • Seamless integration with QuickBooks, Xero, Shopify, and Amazon.
  • Automation of reconciliation processes and transaction categorization.
  • Significant time and cost savings in bookkeeping and accounting tasks.
  • Exceptional and responsive customer support with personalized assistance.
  • Ease of setup and user-friendly interface.

Common Concerns

  • Sensitivity to certain technical issues, such as SKU formatting.
  • Occasional difficulty in resolving complex platform-specific problems without expert support.
  • High pricing, though often justified by time and cost savings.

Final Thoughts

"A2X Sync for QuickBooks & Xero" is highly regarded as a vital tool for ecommerce business owners and accountants. Its ability to automate complex financial processes, coupled with outstanding customer service, makes it a popular choice despite minor technical concerns and its pricing. Overall, it is an invaluable asset for businesses looking to streamline their financial management efficiently.

theskinnyfoodco

Jul 15, 2024  on Shopify

Shopify is a great e-Commerce platform that does everything we need it to do... EXECPT... transfer all the payments and fees for all the sales and payment channels into our Xero accounting software. This is where A2X come in. It takes all of those transactions and put them in their right place in our Xero accounting software. It really does do all the heavy lifting for you. Plus the support is 5 star as well. What ever the issue their friendly and knowledgeable people are only too please to put back on track.

Smell Away Ltd

Jul 14, 2024  on Shopify

Brilliant app, saves me creating lots of sales invoice in sage. Received brilliant fast support from Lana today. Thank you Lana. Thank you A2X.

RIA Eyewear

Jul 09, 2024  on Shopify

This is a great product. One of the best parts about it is the customer service. Whenever something needs attention, the customer service team responds promptly and will troubleshoot until there is a resolution. Highly recommend.

Faithfull the Brand

Apr 26, 2024  on Shopify

Me and the team are happy with A2X. The support team is responsive; any problem is being resolved quickly and efficiently. The website is also easy to use.

Comfort Home Recovery

Apr 24, 2024  on Shopify

A2X makes it incredibly easy to import transactions into Xero and Will from the customer support team is excellent! He's helped me multiple times with any issues I've had and is very timely and efficient.

Milliways

Apr 23, 2024  on Shopify

The support setup team was great to work with. They made time to provide support, did so in a friendly manner and were very knowledgeable.

Pangea Sculptures

Apr 17, 2024  on Shopify

Jess is brilliant and has provided so much help over the last few weeks, always goes above and beyond!

IronSupports

Apr 15, 2024  on Shopify

Helpful support staff and useful information and transferring from Shopify to QBO, if you use both systems. Makes the accounts easier to handle.

Original Kit Co

Apr 07, 2024  on Shopify

I just start working for my company and this is my first time using A2X. I am very impressed with the way how is set up. and the support staff are wonderful. they will reply to you after few minus and they show you how to do it or fix the problem in an easy way to understand.

Aura Essentials

Mar 28, 2024  on Shopify

A2X is not just a tool; it's a partner in your business's growth. The software is intuitive, easy to use, and undoubtedly top-notch. But it's the human touch, the 24/7 support, and expertise of its support team that transforms the A2X experience from great to extraordinary. In pure honesty, this has by far been my best experience with customer support in my entire life. They have team members across multiple time zones that are there when you need them and provide detailed explanations that even beginners can understand. Truthfully, I think I have learned more about accounting best practices from this team than I have from anyone else. I just want to give a huge thank you to Jana, Renee, Jessica, & Chun for everything so far. Great Product + Great Team = Best in Class Solution. Thanks A2X & Team!

Freddy USA

Mar 26, 2024  on Shopify

I have nothing but praise for the customer service at A2X. Over the years I have dealt with many of their team - Elspeth, Nicole, Jessica just to name a few - their support and expertise is excellent. The app itself works extremely well and updates are always occurring to make it work even more efficiently!

Hanz de Fuko

Mar 20, 2024  on Shopify

A2X Sync for QuickBooks Online For the past four years, A2X has played a crucial role in supporting and expanding my e-commerce client base. I interact mainly with the accounting support team. They are responsive and knowledgeable with expertise with A2X, Shopify, Amazon, QuickBooks, PayPal, Markets Pro and International Markets. I have had questions or issues that require a quick turnaround and they pivot to ensure my clients and I are taken care of. A2X is committed to delivering a great product with exceptional support and I would highly recommend them!

vuzz.co

Mar 19, 2024  on Shopify

Does what it is meant to do with a clean and easy interface. Customer support, when I've had to ask some questions, is responsive and excellent.

Leyton Orient Club Shop

Mar 19, 2024  on Shopify

We have used the system for some time now and having just needed some assistance, I cannot praise the support highly enough. Really took the time to understand the problem and worked with me throughout all the steps - showing great patience and knowledge. Really impressed and thoroughly recommend!

Y1 Hockey

Jan 23, 2024  on Shopify

I have just started using A2X for our shopify to xero interface and I am very impressed with the way the application is set up and its ease of use. The 5 stars is very much driven by the amazing support team. They have been on hand to guide me through any issues with in depth guides and "how to" videos. Equally impressive is the speed of response from the team, literally a few minutes. A great start and i can see that this product is going to simplify our accounting processes dramatically.

Yankeekicks Miami Beach

Jan 23, 2024  on Shopify

I am thrilled to share my excitement about starting to work with this app and the exceptional service it promises. I want to particularly highlight the outstanding customer service provided by Victoria. In several Zoom conversations with Victoria, I've experienced a level of attentiveness, helpfulness, and overall professionalism that has truly set a high standard. Not only is Victoria incredibly nice, but she goes above and beyond to ensure that I am satisfied and thoroughly understood. What truly stands out is her willingness to address any questions I may have. Victoria consistently leaves a window open for more questions, creating a wonderful and supportive atmosphere. This kind of dedication to customer satisfaction is rare and greatly appreciated. I believe that a positive customer service experience is integral to the success of any service, and Victoria's contributions have undoubtedly made my onboarding process smoother and more enjoyable. I am confident that, with such exceptional customer service, this app and its services will prove to be an invaluable asset.

Cookwell & Company

Jan 19, 2024  on Shopify

The A2X product and their team is awesome! I've been doing ecommerce since 1994 and have both helped other companies and built my own to transact multiple billions of dollars in ecommerce. In the early days we built all our own tools and connected everything with our own code. Today, it's all about selecting existing apps and plugging them in. Usually much easier, but not always. If something is broken, you can no longer access the code and just fix it. THAT is where great companies such as A2X come in...They will walk you through the set up, and if something doesn't work their team is quick to respond. FURTHER, well designed tools like A2X "aggregate" shopping cart transactions so you are not cluttering your financial system with every single transaction. Not all middleware/connector apps do this! This becomes increasingly important as your company grows. Turn it on. Plug it in. Go! Ecommerce simplified! - Andy

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