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Customer reviews: A2X Sync for QuickBooks & Xero

Reviews (303)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "A2X Sync for QuickBooks & Xero" due to its significant time-saving qualities and exceptional customer support. Users frequently highlight its ease of use and the seamless integration it provides, particularly for managing ecommerce transactions with accounting software. The app is praised for its accuracy and efficiency, transforming financial management and reducing the workload of manual bookkeeping. Although some have faced issues, the overwhelmingly positive experiences with the customer support team seem to mitigate these concerns.

Key Strengths

  • Seamless integration with QuickBooks, Xero, Shopify, and Amazon.
  • Automation of reconciliation processes and transaction categorization.
  • Significant time and cost savings in bookkeeping and accounting tasks.
  • Exceptional and responsive customer support with personalized assistance.
  • Ease of setup and user-friendly interface.

Common Concerns

  • Sensitivity to certain technical issues, such as SKU formatting.
  • Occasional difficulty in resolving complex platform-specific problems without expert support.
  • High pricing, though often justified by time and cost savings.

Final Thoughts

"A2X Sync for QuickBooks & Xero" is highly regarded as a vital tool for ecommerce business owners and accountants. Its ability to automate complex financial processes, coupled with outstanding customer service, makes it a popular choice despite minor technical concerns and its pricing. Overall, it is an invaluable asset for businesses looking to streamline their financial management efficiently.

AniMac

Oct 24, 2024  on Shopify

We use this with Xero and some other sales channels to make sure data going into accounts is accurate. I’m not so involved with the details but the accounts are happy so overall happy with a product that does what it says on the tin. Support is also great when needed.

Dukies Co

Oct 23, 2024  on Shopify

I can't speak highly enough about the incredible customer service I received from Aidan and the A2X team today! I had an issue, and they were not only quick to ease my mind but also resolved the problem promptly and efficiently. Their professionalism and dedication to customer satisfaction truly stand out. Thank you, Aidan and the team, for turning a stressful situation into a smooth experience. Highly recommend!

Goods of Culture

Oct 19, 2024  on Shopify

In the process of building out our accounting workflow, we ran into some issues before even subscribing. We reached out hoping someone would help or look at alternatives. The response was quick and concise. Lovely service.

Pure Derma London

Oct 17, 2024  on Shopify

Brilliant App, Great Support.....A2X is the perfect link between Shopify and Xero, makes life so much easier and very clear to check reconciliations, actually makes the understanding of fees and clearing of PayPal and Klarna simple. Lana and Will at the support team are great and very helpful.

Rosypenguin

Oct 14, 2024  on Shopify

A2X to Xero is amazing and has great customer support! I had a missing payout that didn't come through to Xero, and the chat support was able to resolve in 24 HOURS! Absolutely amazing!

DefineCurls

Oct 08, 2024  on Shopify

A2X is a great app for giving me clear profit visibility and allowing me to calculate my GST in AU Nicole was very helpful in onboarding me to A2X and dealing with all of my questions. She broke everything down visually so i now have a much better understanding of how to use everything

LIONESS FASHION USA

Oct 06, 2024  on Shopify

A2X's customer support has been excellent. Especially Nicole, who quickly and effectively helped solve the problem every time. Thanks so much.

SoHa Surf Shop

Oct 05, 2024  on Shopify

so far it sucks. It's stuck because sku's have - in them. And they seem to have not figured this out yet. I'm kinda pissed I'm having to tell them how to fix this.

Cleo Harper

Sep 23, 2024  on Shopify

A2X has been a tremendous help so far. Its automation for reconciling transactions between Shopify and Xero is a huge time-saver. Plus, their customer support has been excellent.

Villa Cotton

Sep 16, 2024  on Shopify

I'm absolutely happy how A2X works and syncs data of our Sopify sales and payouts with our Quickbooks Online account. It's a great tool with very precise data. The A2X Support Team answered all my questions within really 15 minutes as they promise. They resolved the issue of missing some historical payouts during 15 minutes as well. I tried other apps, and now I can say with complete confidence A2X app is the best solution.

Cult Wine

Sep 11, 2024  on Shopify

Quick, clear, efficient and friendly customer service. Excellent communication and a real "can-do" attitude from all the staff.

Hairstrong

Sep 10, 2024  on Shopify

Onboarding was amazing, super easy to set up and get started right away to categorize all my fees from Shopify. I think this is an amazing tool that has already relieved so much bookkeeping and accounting stress for myself and it's that much easier to keep my books clean so I can focus on bringing in revenue into the business.

MOSS & SPY

Aug 29, 2024  on Shopify

If you have a large Chart of Accounts, it takes a while to set up - but it is well worth it. The detailed allocation of transactions to individual accounts saves large amounts of time - particularly if you use multiple payment gateways in Shopify. And the support is very responsive. They answer most questions quickly and never hesitate to explore more complex questions.

Tandy Family Charitable Foundation

Jul 24, 2024  on Shopify

I would like to commend the entire team at A2X for their outstanding service. We have been using their services for a few years now, and the onboarding process was the smoothest experience we've ever had with an app company. Since then, whenever we've had questions—often due to our own lack of knowledge—the team has been consistently patient and responsive. They are always quick to clarify any confusion, whether through email or screen shares, and do so with a cheerful and nonjudgmental attitude. Their professionalism and support have been invaluable to us.

PanaracerUSA

Jul 18, 2024  on Shopify

I highly recommend A2X. It is a great software to automate your sales and save heaps of time. A big plus is the exceptional customer support. They are quick to respond and set up a meeting to review anything that needs to be reviewed and the support staff are incredibly knowledgable. I've worked with Manuela several times and she always hits it out of the park. Thank you!

JB Racks

Jul 15, 2024  on Shopify

This product is excellent. Customer service is among its best features. The customer support team is always quick to respond and will troubleshoot any issues until they are resolved. Strongly recommended!

theskinnyfoodco

Jul 15, 2024  on Shopify

Shopify is a great e-Commerce platform that does everything we need it to do... EXECPT... transfer all the payments and fees for all the sales and payment channels into our Xero accounting software. This is where A2X come in. It takes all of those transactions and put them in their right place in our Xero accounting software. It really does do all the heavy lifting for you. Plus the support is 5 star as well. What ever the issue their friendly and knowledgeable people are only too please to put back on track.

Smell Away Ltd

Jul 14, 2024  on Shopify

Brilliant app, saves me creating lots of sales invoice in sage. Received brilliant fast support from Lana today. Thank you Lana. Thank you A2X.

RIA Eyewear

Jul 09, 2024  on Shopify

This is a great product. One of the best parts about it is the customer service. Whenever something needs attention, the customer service team responds promptly and will troubleshoot until there is a resolution. Highly recommend.

Faithfull the Brand

Apr 26, 2024  on Shopify

Me and the team are happy with A2X. The support team is responsive; any problem is being resolved quickly and efficiently. The website is also easy to use.

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