We have been using A2X for a few years now. The data integration has been running smoothly however I did encounter an issue recently which Renee managed to sort out for me. Thanks so much for your quick and efficient customer service Renee.

I have been using A2X for the past few years, I like that is an automatic solution to the annoying manual accounting of shopify transactions. Do be careful if you are loop - shopify; they don't necessarily speak the proper accounting language to each other which can cause differences in your accounting (specifically in pending payments) and how A2X records them; without an accountant/bookkeeper that understands the back end of Shopify/loop you're screwed. I will be honest I have been disappointed by MOST of A2X's support people - I have been trying to figure out my loop-shopify woes for a while, and most support people gave me run around, solutions that weren't the right solutions etc. FINALLY I got a rep that actually knew what she was talking about, she knew the shopify-loop woes and was finally able to help me properly work through them... So if it wasn't for Manuela Abrams, I likely would still be pulling my hair out with my 'outage' in pending payments. Also -- if you need help and you feel like the normal support people suck -- try to request Manuela Abrams - she knows her stuff (and her accounting principles!). So this review is more for Manuela 10/10 -- a2x pre-manuela 4/10 -- a2x after Manuela 8/10. Manuela deserves a raise and a promotion! (but please let her help me going forward lol).

A2X worked perfectly for our company. Importantly, their support was super helpful and responsive in helping us learn the platform and find things.

Lifesaver for multi-channel/multi-website. A2X saves us so much time day-to-day and $ at year end with bookkeepers. We use Shopify(2 sites with PayPal and Shopify Payments)+Shopify POS and QBO.

We use this with Xero and some other sales channels to make sure data going into accounts is accurate. I’m not so involved with the details but the accounts are happy so overall happy with a product that does what it says on the tin. Support is also great when needed.

I can't speak highly enough about the incredible customer service I received from Aidan and the A2X team today! I had an issue, and they were not only quick to ease my mind but also resolved the problem promptly and efficiently. Their professionalism and dedication to customer satisfaction truly stand out. Thank you, Aidan and the team, for turning a stressful situation into a smooth experience. Highly recommend!

In the process of building out our accounting workflow, we ran into some issues before even subscribing. We reached out hoping someone would help or look at alternatives. The response was quick and concise. Lovely service.

Brilliant App, Great Support.....A2X is the perfect link between Shopify and Xero, makes life so much easier and very clear to check reconciliations, actually makes the understanding of fees and clearing of PayPal and Klarna simple. Lana and Will at the support team are great and very helpful.

A2X to Xero is amazing and has great customer support! I had a missing payout that didn't come through to Xero, and the chat support was able to resolve in 24 HOURS! Absolutely amazing!

A2X is a great app for giving me clear profit visibility and allowing me to calculate my GST in AU Nicole was very helpful in onboarding me to A2X and dealing with all of my questions. She broke everything down visually so i now have a much better understanding of how to use everything

A2X's customer support has been excellent. Especially Nicole, who quickly and effectively helped solve the problem every time. Thanks so much.

so far it sucks. It's stuck because sku's have - in them. And they seem to have not figured this out yet. I'm kinda pissed I'm having to tell them how to fix this.

A2X has been a tremendous help so far. Its automation for reconciling transactions between Shopify and Xero is a huge time-saver. Plus, their customer support has been excellent.

I'm absolutely happy how A2X works and syncs data of our Sopify sales and payouts with our Quickbooks Online account. It's a great tool with very precise data. The A2X Support Team answered all my questions within really 15 minutes as they promise. They resolved the issue of missing some historical payouts during 15 minutes as well. I tried other apps, and now I can say with complete confidence A2X app is the best solution.

Quick, clear, efficient and friendly customer service. Excellent communication and a real "can-do" attitude from all the staff.

Onboarding was amazing, super easy to set up and get started right away to categorize all my fees from Shopify. I think this is an amazing tool that has already relieved so much bookkeeping and accounting stress for myself and it's that much easier to keep my books clean so I can focus on bringing in revenue into the business.

If you have a large Chart of Accounts, it takes a while to set up - but it is well worth it. The detailed allocation of transactions to individual accounts saves large amounts of time - particularly if you use multiple payment gateways in Shopify. And the support is very responsive. They answer most questions quickly and never hesitate to explore more complex questions.

I would like to commend the entire team at A2X for their outstanding service. We have been using their services for a few years now, and the onboarding process was the smoothest experience we've ever had with an app company. Since then, whenever we've had questions—often due to our own lack of knowledge—the team has been consistently patient and responsive. They are always quick to clarify any confusion, whether through email or screen shares, and do so with a cheerful and nonjudgmental attitude. Their professionalism and support have been invaluable to us.

I highly recommend A2X. It is a great software to automate your sales and save heaps of time. A big plus is the exceptional customer support. They are quick to respond and set up a meeting to review anything that needs to be reviewed and the support staff are incredibly knowledgable. I've worked with Manuela several times and she always hits it out of the park. Thank you!

This product is excellent. Customer service is among its best features. The customer support team is always quick to respond and will troubleshoot any issues until they are resolved. Strongly recommended!