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Customer reviews: A2X Sync for QuickBooks & Xero

Reviews (341)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "A2X Sync for QuickBooks & Xero" due to its significant time-saving qualities and exceptional customer support. Users frequently highlight its ease of use and the seamless integration it provides, particularly for managing ecommerce transactions with accounting software. The app is praised for its accuracy and efficiency, transforming financial management and reducing the workload of manual bookkeeping. Although some have faced issues, the overwhelmingly positive experiences with the customer support team seem to mitigate these concerns.

Key Strengths

  • Seamless integration with QuickBooks, Xero, Shopify, and Amazon.
  • Automation of reconciliation processes and transaction categorization.
  • Significant time and cost savings in bookkeeping and accounting tasks.
  • Exceptional and responsive customer support with personalized assistance.
  • Ease of setup and user-friendly interface.

Common Concerns

  • Sensitivity to certain technical issues, such as SKU formatting.
  • Occasional difficulty in resolving complex platform-specific problems without expert support.
  • High pricing, though often justified by time and cost savings.

Final Thoughts

"A2X Sync for QuickBooks & Xero" is highly regarded as a vital tool for ecommerce business owners and accountants. Its ability to automate complex financial processes, coupled with outstanding customer service, makes it a popular choice despite minor technical concerns and its pricing. Overall, it is an invaluable asset for businesses looking to streamline their financial management efficiently.

MCREY MOTOCROSS CO.

Mar 19, 2025  on Shopify

A2X is a game-changer for Shopify and QuickBooks Online bookkeeping! It consistently delivers accurate and reliable financial data. Their customer support is exceptional, and my recent experience with Kim Pacy was no exception. She went above and beyond—knowledgeable, friendly, and determined to track down a small tax discrepancy to ensure everything balanced perfectly. Highly recommend A2X for anyone serious about precision in e-commerce bookkeeping!

Nibblers Popcorn Company

Mar 18, 2025  on Shopify

Agnes with A2X support was super helpful in getting this integration setup and flowing beautifully saving my team hours a month.

Tiny Toes in Dreamland

Mar 17, 2025  on Shopify

A2X is an invaluable tool in Syncing the transactions between Shopify and Quickbooks. I had a quick question, and Ling at Customer Support was very personable and knowledgeable. Highly recommend the program and customer support.

XII LEGIONS

Mar 13, 2025  on Shopify

Andrea was super helpful in getting a quick question sorted. Very kind and responsive. Grateful for the help!

Nikki Beach USA

Mar 11, 2025  on Shopify

I do not think you can properly document Shopify unless you use a tool like A2X. I was doing it manually for 2 stores and it was working but lately with refunds and combining of deposits and refunds nothing was matching up anymore. Thanks to Kim for helping me!

Luz Y Tierra

Feb 27, 2025  on Shopify

A2X has been a great tool us! It helped streamline our payout process and has cut my time by a lot. I have been able to focus on other parts of our business, while mainting our bookkeeping up to date. I would like to thank Kim Pacy for the help in getting us set up. I recommend to any business that is looking to make their payout life easier.

Midland Helicopters

Feb 14, 2025  on Shopify

Having come from Sage for 30 years, moving to Xero and using A2X integration all at the same time was scary to say the least. However despite initial worries, I need not have, the support I received from A2X has been exceptional. Big shout out to Manuela and the onboarding team too, each of you have been brilliant. Very happy with the whole experience and it does exactly what I need it to do.

It's Only Natural Gifts

Feb 11, 2025  on Shopify

Super easy to purchase and install, and it basically does the setup for you by creating accounts to map the various funds in a transaction to (sales, shipping, tax, etc.). The on top of that they have excellent support that schedules time with you, walks you through anything you have questions about, and stays in touch until you've got it all running correctly.

California Cowboy

Feb 04, 2025  on Shopify

Will H. from A2X was incredibly helpful in getting me setup with my first ecommerce client to sync their important information to their QuickBooks Online. This will save me so much time each month and will be much more accurate than manually entering information from the Shopify reports. I highly recommend for everyone, especially bookkeepers.

YasminTheLabel

Feb 03, 2025  on Shopify

I've been using A2X for a while now, and I couldn't be happier with the service. The platform has made accounting so much easier and more efficient, especially when it comes to managing our e-commerce transactions. What really stands out, though, is the level of customer support. Nicole has been incredibly helpful. She's quick to respond, knowledgeable, and always goes the extra mile to make sure everything is sorted. Highly recommend A2X to anyone

Greek Letter Co.

Jan 30, 2025  on Shopify

A2X may seem pricey, but it has saved us so much money from NOT having to hire another employee/bookkeeper/CPA to help with our Quickbooks/taxes. Not to mention all the time and energy saved as owners as well. We like doing our business, NOT running the business! A2X helps us do this as in the most cost-effective (and accurate) way possible. One thing that I really love about A2X and its integrations with Shopify and Etsy, is that whenever I have any questions with any of the QB journal entries - which has been a few times over the last few years - is the A2X staff are always available for immediate, personal help with it all! No question or issue is too big or too small. They are knowledgable and figure it all out. and in real time. An example just from today - its busy tax season, here I am late in reconciling, and A2X helped me correct an Etsy/Bank Deposit issue from last April. Kim at A2X worked with her manager and found the answer quickly, and even walked me through how to correct it all via Google Meet step-by-step on my end. A2X really does goes above and beyond. They have the best customer service ever! I wish I could give A2X 10 stars! Thank you!

Eat Your Water

Jan 26, 2025  on Shopify

A2X has been a game-changer for managing our finances. Our accountant recommended them and we haven't looked back! They're support goes above and beyond as well.

TIBET HOUSE US NYC

Jan 15, 2025  on Shopify

Very helpful advice and quick responses from Agnes of the A2X team regarding our set up of product type grouping. Thank you!

5pointzero

Dec 26, 2024  on Shopify

Seriously Kim was the most amazing amazing support person via chat today. She literally spent almost 2 hours with me helping me ensure my transactions were set up correctly, she helped me set up new categories in my QB so everything synced up perfectly. Can not say enough positives about her. If the rest of the company is like her, they are in great shape!!! Thanks again!! Jonathan

Pacific Paper Co.

Dec 18, 2024  on Shopify

A2X has excellent customer support. Andrea helped guide me through the process of adding another account to my subscription. Thank you!

BlackMilk Clothing

Dec 18, 2024  on Shopify

This is a really good app and has made the integration of Shopify with Xero so much more efficient and accurate . I have had great customer service from Nicole over the last few days - she has helped me work through some set up issues integrating Refundid into the A2X environment - She was quick to help, quick to follow up and we resolved the problem quickly

BucketGolf

Dec 15, 2024  on Shopify

Nicole, Manuela, and Will have been incredible in helping us organize our A2X & QBO accounts! They have spent countless hours via zoom working through our questions and clarifications. Thank you team!

New Forest Clothing

Nov 26, 2024  on Shopify

A2X has completely transformed the way I handle my e-commerce accounting. This app effortlessly pulls data from Shopify and Amazon, automatically categorizing and matching transactions to the correct Xero accounts. It's like having a dedicated accountant working 24/7.

Hope's Gate

Nov 14, 2024  on Shopify

The app has been very easy to setup and use! It has already saved me a good amount of time from manual entry. Meg and the support team and the partner help has been amazing! I can't recommend the a2X app and the team highly enough!

WorkwearHub

Nov 11, 2024  on Shopify

We have been using A2X for a few years now. The data integration has been running smoothly however I did encounter an issue recently which Renee managed to sort out for me. Thanks so much for your quick and efficient customer service Renee.

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