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Customer reviews: A2X Sync for QuickBooks & Xero

Develop by Shopify

Reviews (315)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "A2X Sync for QuickBooks & Xero" due to its significant time-saving qualities and exceptional customer support. Users frequently highlight its ease of use and the seamless integration it provides, particularly for managing ecommerce transactions with accounting software. The app is praised for its accuracy and efficiency, transforming financial management and reducing the workload of manual bookkeeping. Although some have faced issues, the overwhelmingly positive experiences with the customer support team seem to mitigate these concerns.

Key Strengths

  • Seamless integration with QuickBooks, Xero, Shopify, and Amazon.
  • Automation of reconciliation processes and transaction categorization.
  • Significant time and cost savings in bookkeeping and accounting tasks.
  • Exceptional and responsive customer support with personalized assistance.
  • Ease of setup and user-friendly interface.

Common Concerns

  • Sensitivity to certain technical issues, such as SKU formatting.
  • Occasional difficulty in resolving complex platform-specific problems without expert support.
  • High pricing, though often justified by time and cost savings.

Final Thoughts

"A2X Sync for QuickBooks & Xero" is highly regarded as a vital tool for ecommerce business owners and accountants. Its ability to automate complex financial processes, coupled with outstanding customer service, makes it a popular choice despite minor technical concerns and its pricing. Overall, it is an invaluable asset for businesses looking to streamline their financial management efficiently.

Turbo Tint Aurora

Oct 07, 2025  on Shopify

Kim from A2X helped me out when i had a disconnect issues with QBO. They were responsive and helpful. I was back up and running quickly. The tool is so useful to simplify the Shopify data into QBO. Highly recommended.

Hidden Mickey Treasures

Oct 06, 2025  on Shopify

The A2X platform is a must have to categorize your Shopify payouts. Making a stressful task, not stressful at all. Their customer service will ensure you have a great experience and that your numbers align correctly.

Podium

Oct 06, 2025  on Shopify

I have had consistently excellent tech support with the occasional issue I encounter. Shout-out to Nichole!

Mint Pineapple Boutique

Sep 26, 2025  on Shopify

This is the best thing I have found to use with shopify, it is very easy to learn, I am adding my 2nd client now. at least 20 more to go. Wish I had found this 2 -3 years ago No looking back

Carv

Sep 10, 2025  on Shopify

Robert (and others) in the customer service team are experts. They thoroughly investigate any issues in the most granular detail, and prescribe tailored solutions to you (not generic answers or links to knowledge pages).

Boncini

Sep 06, 2025  on Shopify

Fantastic onboarding with A2X. Kim Pacy guided me through the UI via screenshare and sent clear recap emails. My store now flows into QuickBooks smoothly, and the setup is well organized.

Naluza

Aug 19, 2025  on Shopify

a2x is still my favourite app to do the magic and connects Shopify with my books You're still doing great, and your support team is amazingly polite and helpful! Keep up!

Crust Bikes

Aug 12, 2025  on Shopify

A2X, specifically Kim and Robert, helped me out greatly today! it's so nice to be able to rely on TRUE professionals to help advise me, the non-traditionally trained bookkeeper in providing excellent data for my client! I really appreciate this tool and could not have ever figured this out for myself. well worth it!

People's Choice Beef Jerky

Aug 05, 2025  on Shopify

A2X has been an invaluable resource for consolidating our Accounting on a few different platforms (Paypal, Shopify, Amazon and Walmart.) Their customer service responds quickly and efficiently. It really has been a huge time saver in terms of reporting. Highly recommend them.

Odeholm Audio

Aug 05, 2025  on Shopify

A2X works perfectly with Shopify and Xero and the customer onboarding support really is first class - thank you Sujay for all your help!

Mister Zimi

Aug 05, 2025  on Shopify

A2X team support is very helpful. Quick to respond, provides update and resolve issues smoothly. Kudos to the entire team especially to John who handle concerns in excellent manner every time.

BocceRoll™

Aug 01, 2025  on Shopify

A2X has been a great experience so far. Great support team that has been willing to walk me through every step of the way (Thank you!). We use A2X for syncing both Amazon and Shopify orders and haven't had an issue with either up to this point.

Bydee

Jul 28, 2025  on Shopify

Quick to reply and offers comprehensive instructions that aid in troubleshooting and finding effective solutions.

Cellexia Labs

Jul 17, 2025  on Shopify

We’re still in the setup phase with A2X, but so far, everything’s been going really well. The tool looks like it’s going to make our e-commerce accounting so much easier. What really stands out is the support. Jana and Jessica have been amazing! Super responsive, kind, and really know their stuff. They’ve made the whole process feel a lot less overwhelming. So far, so good!

THE ANIMATOR | Waterfowl Motion Decoy Conversion Kit

Jul 15, 2025  on Shopify

Great product and great customer service. I use a few of these types of programs for various customers and A2X is by far the best. It is a little pricier, but worth it for the functionality and customer service, especially if you are tracking COGS without inventory. Highly recommend.

Etalon

Jul 08, 2025  on Shopify

A2X has been a huge help in organizing and categorizing our finance reports in QuickBooks, especially with our Shopify transactions. It saves us a lot of time by automating the process and ensuring our records are accurate. Their support team is also very approachable and responsive—they’ve helped us resolve variances and provided clear guidance whenever we needed it.

Jøyus

Jul 07, 2025  on Shopify

A2X makes syncing orders and all necessary accounting information with Quickbooks extremely easy. So very very very worth it. Also, if you do have any questions or run into any issues, their customer service responds quickly and is absolutely fantastic. Thank you Nicole!

Smart Labels

Jun 18, 2025  on Shopify

The A2X software helps save so much time when it comes to reconciliations. The support is super helpful. If you talk to John, he is very knowledgeable and helped me figure out mapping issues when they popped up with a new payment channel. The software has a great help section when you need it.

Brandluxe

Jun 18, 2025  on Shopify

The A2X team possesses extensive knowledge and consistently provides prompt responses to any inquiries or required adjustments. Once the codes are properly configured in A2X to link B2C sales with Xero, the process operates seamlessly. A2X offers the most efficient and straightforward method for generating sales invoices. The team comprises highly skilled and knowledgeable professionals!

MyFilterCompany.com

Jun 15, 2025  on Shopify

Hands down, A2X is THE BEST. We have been using this app for a few years now and I must say that A2X is a must-have for e-commerce accounting. Onboarding and customer service is TOP NOTCH. Iona helped me ensure that everything was set up and working properly. This team wants you to succeed with their software and will be there for you with any questions you have. Their response time is SO quick and SO helpful. This app will save you hours of accounting and reconciling, and it can be used with one or multiple sales channels. They are always working to improve their interface and over the few years that we've been using them have gradually become better and better (without causing headache to the user!). I highly recommend. You will LOVE A2X!!

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