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Customer reviews: A2X Sync for QuickBooks & Xero

Develop by Shopify

Reviews (296)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with "A2X Sync for QuickBooks & Xero" due to its significant time-saving qualities and exceptional customer support. Users frequently highlight its ease of use and the seamless integration it provides, particularly for managing ecommerce transactions with accounting software. The app is praised for its accuracy and efficiency, transforming financial management and reducing the workload of manual bookkeeping. Although some have faced issues, the overwhelmingly positive experiences with the customer support team seem to mitigate these concerns.

Key Strengths

  • Seamless integration with QuickBooks, Xero, Shopify, and Amazon.
  • Automation of reconciliation processes and transaction categorization.
  • Significant time and cost savings in bookkeeping and accounting tasks.
  • Exceptional and responsive customer support with personalized assistance.
  • Ease of setup and user-friendly interface.

Common Concerns

  • Sensitivity to certain technical issues, such as SKU formatting.
  • Occasional difficulty in resolving complex platform-specific problems without expert support.
  • High pricing, though often justified by time and cost savings.

Final Thoughts

"A2X Sync for QuickBooks & Xero" is highly regarded as a vital tool for ecommerce business owners and accountants. Its ability to automate complex financial processes, coupled with outstanding customer service, makes it a popular choice despite minor technical concerns and its pricing. Overall, it is an invaluable asset for businesses looking to streamline their financial management efficiently.

Visual You

Jun 04, 2025  on Shopify

I had a great experience working with John and his team! They were quick to respond, proactive in resolving the issue, and very easy to collaborate with. Their support was clear, professional, and efficient from start to finish. I really appreciated the teamwork in getting things sorted out. Highly recommend their assistance—thank you again!

COAT Paints

May 23, 2025  on Shopify

I had a call today with Sujay (from A2X) to go through their new B2B feature. He was super helpful, answered all my questions clearly, and followed up on everything we discussed. I genuinely wish all my calls went as smoothly as this one, Sujay was fantastic to work with:)

Top Drawer Furniture

May 22, 2025  on Shopify

I've used A2X for many years and am very pleased with their service. If you sell online through Shopify, Amazon or any of the other platforms they support, this is an essential app to keep your books up to date. Once everything is set up it does all the work in the background keeping everything updated. When I've needed support, Jana and Nora did an amazing job helping us out. They're the best! Highly recommend

Alluloss Plus+

May 18, 2025  on Shopify

Excellent product and the customer help is really good! It takes a little bit to set up if you're not overly familiar with accounting terms but they will help you a lot and make sure it all works well. Big thanks to John!

Crawl Kings

May 14, 2025  on Shopify

A2X has been a transformative tool for our e-commerce clients! Huge thanks to the outstanding support team—especially Joanna—for performing a history fetch on the account for May 2025 to help import any missing transactions. Amazing job!

Great Balls of Flour

May 12, 2025  on Shopify

I can't praise this app enough. First of all the assistance in setting this up for a non-accountant skilled business owner was great but most importantly is once the app is setup it saves hours, and I mean hours. In our busy months we ship out hundreds of orders every day, which used to mean manually reconciling the orders. Paypal was the worse. Now it's all completed in a matter of moment. If you think the app is pricey work on the cost benefit it provides to you/your business. It saves me hours every month which is well worth the cost and freedom it provides to run and grow your business.

We Are Sundays

May 06, 2025  on Shopify

Outstanding App & Exceptional Support! A2X has made our Shopify accounting seamless and stress-free. The app integrates flawlessly with our systems, saving us hours of manual reconciliation. What truly sets A2X apart is their stellar customer service—special thanks to Robert and Manuela, who went above and beyond to ensure everything was set up perfectly. Their responsiveness, expertise, and genuine care made all the difference. Highly recommend!

Shackleton

Apr 10, 2025  on Shopify

Invaluable time saving link between Shopify and Xero. Saves us days of work reconciling sales to the various sales channels. We couldn't survive without it now.

boldouterwear

Apr 08, 2025  on Shopify

Awesome product don't know what I would do without it. And...the service through chat was amazing specifically had great experiences with Andrea & Kim! Highly recommended!!

Adapt Naturals

Apr 07, 2025  on Shopify

Very useful service which saves us a lot of time monthly processing all of the Shopify sales directly into our accounting software. All of the journals always match 100%. If the mapping is done correctly there is literally nothing to worry about apart form reconciling the bank monthly. They have a very helpful customer support as well in case there are any issues within the balance sheet or clearing account. Available on call or email. I would recommend it to anyone using Shopify or Amazon.

The Organic Butchery

Apr 01, 2025  on Shopify

Incredible Customer Service, really helped when trying to set up a new website from Shopify - sorted out all missing payments and helped with every query I had. Cannot recommend or be thankful enough for all their help and support! Aishia

Budget 4x4 Life

Mar 24, 2025  on Shopify

Excellent app for businesses looking to accurately report their sales. This app is particularly great if you sell both domestically and internationally! We had a few issues in setting up our mappings- and also had quite a few questions, however John was a legend and provided ample support in a very timely matter. Thank you team!

Karsmizki Locksmith LLC

Mar 21, 2025  on Shopify

I am a new user and stumbled on mapping accounts. Inadvertently deleted a payout transaction and with Andrea's help the problem was solved in less than 5 minutes! Thank you for the quick response.

MCREY MOTOCROSS CO.

Mar 19, 2025  on Shopify

A2X is a game-changer for Shopify and QuickBooks Online bookkeeping! It consistently delivers accurate and reliable financial data. Their customer support is exceptional, and my recent experience with Kim Pacy was no exception. She went above and beyond—knowledgeable, friendly, and determined to track down a small tax discrepancy to ensure everything balanced perfectly. Highly recommend A2X for anyone serious about precision in e-commerce bookkeeping!

Nibblers Popcorn Company

Mar 18, 2025  on Shopify

Agnes with A2X support was super helpful in getting this integration setup and flowing beautifully saving my team hours a month.

Tiny Toes in Dreamland

Mar 17, 2025  on Shopify

A2X is an invaluable tool in Syncing the transactions between Shopify and Quickbooks. I had a quick question, and Ling at Customer Support was very personable and knowledgeable. Highly recommend the program and customer support.

XII LEGIONS

Mar 13, 2025  on Shopify

Andrea was super helpful in getting a quick question sorted. Very kind and responsive. Grateful for the help!

Nikki Beach USA

Mar 11, 2025  on Shopify

I do not think you can properly document Shopify unless you use a tool like A2X. I was doing it manually for 2 stores and it was working but lately with refunds and combining of deposits and refunds nothing was matching up anymore. Thanks to Kim for helping me!

Luz Y Tierra

Feb 27, 2025  on Shopify

A2X has been a great tool us! It helped streamline our payout process and has cut my time by a lot. I have been able to focus on other parts of our business, while mainting our bookkeeping up to date. I would like to thank Kim Pacy for the help in getting us set up. I recommend to any business that is looking to make their payout life easier.

Midland Helicopters

Feb 14, 2025  on Shopify

Having come from Sage for 30 years, moving to Xero and using A2X integration all at the same time was scary to say the least. However despite initial worries, I need not have, the support I received from A2X has been exceptional. Big shout out to Manuela and the onboarding team too, each of you have been brilliant. Very happy with the whole experience and it does exactly what I need it to do.

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