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Customer reviews: ABConvert: A/B Testing

Develop by ABConvert

Reviews (61)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate "ABConvert: A/B Testing" for its effectiveness in enhancing store performance and the exceptional support provided by the team, especially Jeffrey. The app is considered a valuable tool for conducting A/B tests with ease and saving money on third-party solutions. Although the app enjoys widespread approval, some users have encountered notable issues with the setup process and support communications.

Key Strengths

  • Effective A/B testing tool that improves performance and conversion rates
  • User-friendly interface that is easy to navigate and set up
  • Exceptional customer support, with Jeffrey often praised for going the extra mile
  • Ability to integrate seamlessly with various Shopify store configurations
  • Cost-effective solution compared to third-party applications

Common Concerns

  • Complex and convoluted installation process with unclear guidance
  • Lack of syncing capabilities, particularly with inventory management
  • Slow and unhelpful communication from the support team at times
  • Frustrating interactions with support, leading to confusion and inefficiency

Final Thoughts

Overall, "ABConvert: A/B Testing" receives positive feedback for its robust functionality and cost-effectiveness. While the customer support is highly regarded, experiences may vary, with some users finding the setup process challenging. The app is a strong contender for those looking to improve their store's performance, but potential users should be prepared for potential installation hurdles and ensure they address any concerns promptly with support.

Orucase

Oct 28, 2024  on Shopify

Great App. Service team goes above and beyond to help with customizations and making sure your test is working properly.

Smartwatchmagazijn

Oct 27, 2024  on Shopify

A must have app for every Shopify store to increase performance. Really good support and easy to use and set up!

Cosmic Illumination

Sep 05, 2024  on Shopify

This waas really difficutl, first off, their installation process is a complete mess. Unlike every other Shopify app I've used, you can't just install and start using it. I was stuck at a "THEME IN REVIEW" screen forever with ZERO support. They claim it takes 30 minutes BUT YOU'RE STUCK THERE, and.that's clearly a lie. Their customer support is saldy no no good. I reached out for help and got LEO who kept messaging me over and over again bout "business hours" while my store was locked - as if e-comstops on weekends! When I finally did get a human response, it was useless no help, no access access my store without me explaining how to use a basic store. The communication was painfully slow and my qestion were simple like how to enable and use the app but onlly got confusing answers in return. At one point, I even had to ask if this was a real app or some kind of scam because of all the block and no way forward. Save yourself the headache and avoid ABConvert; their app is broken upon install and the support is on purpose making you stand still it feels like.

My Store

Aug 07, 2024  on Shopify

We have some misunderstanding before, but Jeffery is trying really hard to resolve the problem, and he shows how kind and patient he is. Keep up the good work, I would love to see his business grow

The FlatPack Company

May 18, 2024  on Shopify

Excellent & easy to use A/B testing. Jeffrey was also very helpful with making custom features to suit our needs, thank you!

Floriluxe

May 04, 2024  on Shopify

If you want to increase your profits and landingpages, this app is a MUST-HAVE. Working flawlessly, saving you 100s of $ for third party apps. Jeffrey has an amazing support team including himself. Def. recommend.

Ashlen

Apr 18, 2024  on Shopify

Jeffrey just went above and beyond to help fix our store when it wasn't even this app that was causing the issue. He spent hours going through each line of code even after he was supposed to leave for the day, not stopping until he found the issue. I have nothing but amazing things to say about the support and trust we can use this app to work for our complex store setup.

Kiqos

Apr 04, 2024  on Shopify

Jeffrey has been super helpful helping me get set up and going and has been very friendly. The UI is nice and pretty easy to figure out.

DanceGreetings

Mar 24, 2024  on Shopify

Awesome implementation & metrics. The support is also fine! Got an issued solved within 15 minutes.

Strange Tails

Mar 08, 2024  on Shopify

App does exactly what I need it to do. I needed some help setting things up as I use a few different apps that interact with each other on our Shopify store and customer support was very prompt and helpful.

Eufolia

Dec 07, 2023  on Shopify

USE AT YOUR OWN RISK This app cost me more than it helped or saved. *****DOES NOT SYNC INVENTORY. (also does not warn you about this) In my case this lead to overselling hundreds of items. when I asked the staff to explain how inventory works, it took well over 5 minutes to get a real answer: Me: so i am meant to manually recalculate my inventory after a test? Jeffrey: No you don’t have to Me: then why is my inventory oversold Jeffrey: Just go analytics and see how many test variants are sold Jeffrey: And minus the number Jeffrey: That’s it

Magnus Watch

Dec 05, 2023  on Shopify

A must-have app if you want to improve your backend and increase profit margins. Jeffrey is very helpful and talented. He helped me in a quick call setting up the whole app, giving best practices. Best of all, I did not know this app existed. I used 3rd party apps which were expensive to do AB testing and this is a native shopify app so it can track sales and profits better. Thanks and good luck with the app.

Petsmont

Nov 29, 2023  on Shopify

I've been using this app for a couple of days and I'm super impressed with the built-in functionality and level of support they offer. We have some custom landing pages with several products & variants on the same page. They offered to step in and do a couple of custom things so their app would work seamlessly with their app, the same day we asked! For regular Shopify pages, the testing works out of the box with just a couple of clicks. It also works with subscriptions (Recharge in our case). This saves us a ton of $$/time/effort by skipping bulky A/B testing software and it doesn't impact speed!

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