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Customer reviews: ABConvert: A/B Testing

Develop by Shopify

The Convert A/B Test app helps Shopify merchants optimize pricing strategies by testing different price points. Reading reviews from real users can help you decide if this app is the right fit for your store's conversion goals.

Reviews (65)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate "ABConvert: A/B Testing" for its effectiveness in enhancing store performance and the exceptional support provided by the team, especially Jeffrey. The app is considered a valuable tool for conducting A/B tests with ease and saving money on third-party solutions. Although the app enjoys widespread approval, some users have encountered notable issues with the setup process and support communications.

Key Strengths

  • Effective A/B testing tool that improves performance and conversion rates
  • User-friendly interface that is easy to navigate and set up
  • Exceptional customer support, with Jeffrey often praised for going the extra mile
  • Ability to integrate seamlessly with various Shopify store configurations
  • Cost-effective solution compared to third-party applications

Common Concerns

  • Complex and convoluted installation process with unclear guidance
  • Lack of syncing capabilities, particularly with inventory management
  • Slow and unhelpful communication from the support team at times
  • Frustrating interactions with support, leading to confusion and inefficiency

Final Thoughts

Overall, "ABConvert: A/B Testing" receives positive feedback for its robust functionality and cost-effectiveness. While the customer support is highly regarded, experiences may vary, with some users finding the setup process challenging. The app is a strong contender for those looking to improve their store's performance, but potential users should be prepared for potential installation hurdles and ensure they address any concerns promptly with support.

Free Luma

Sep 08, 2025  on Shopify

The support process is ridiculous. You're required to book a ticket just to speak to someone which sure whatever thats fine but the issue is you close out the ticket without any response from us on whether or not your suggestions fixed the issue at hand to which we have to go through your AI chat system and respond to multiple unnecessary prompts just to get passed it so we can speak to book a ticket and then we have to book a completely brand new ticket and re-type all the information that should already be available if you just didn't close the ticket out. The app itself is fine which is why I gave 3 stars.

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