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Customer reviews: ABConvert: A/B Testing

Develop by ABConvert

Reviews (67)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ABConvert: A/B Testing" for its effectiveness in enhancing store performance and the exceptional support provided by the team, especially Jeffrey. The app is considered a valuable tool for conducting A/B tests with ease and saving money on third-party solutions. Although the app enjoys widespread approval, some users have encountered notable issues with the setup process and support communications.

Key Strengths

  • Effective A/B testing tool that improves performance and conversion rates
  • User-friendly interface that is easy to navigate and set up
  • Exceptional customer support, with Jeffrey often praised for going the extra mile
  • Ability to integrate seamlessly with various Shopify store configurations
  • Cost-effective solution compared to third-party applications

Common Concerns

  • Complex and convoluted installation process with unclear guidance
  • Lack of syncing capabilities, particularly with inventory management
  • Slow and unhelpful communication from the support team at times
  • Frustrating interactions with support, leading to confusion and inefficiency

Final Thoughts

Overall, "ABConvert: A/B Testing" receives positive feedback for its robust functionality and cost-effectiveness. While the customer support is highly regarded, experiences may vary, with some users finding the setup process challenging. The app is a strong contender for those looking to improve their store's performance, but potential users should be prepared for potential installation hurdles and ensure they address any concerns promptly with support.

Cosmic Illumination

Sep 05, 2024  on Shopify

This waas really difficutl, first off, their installation process is a complete mess. Unlike every other Shopify app I've used, you can't just install and start using it. I was stuck at a "THEME IN REVIEW" screen forever with ZERO support. They claim it takes 30 minutes BUT YOU'RE STUCK THERE, and.that's clearly a lie. Their customer support is saldy no no good. I reached out for help and got LEO who kept messaging me over and over again bout "business hours" while my store was locked - as if e-comstops on weekends! When I finally did get a human response, it was useless no help, no access access my store without me explaining how to use a basic store. The communication was painfully slow and my qestion were simple like how to enable and use the app but onlly got confusing answers in return. At one point, I even had to ask if this was a real app or some kind of scam because of all the block and no way forward. Save yourself the headache and avoid ABConvert; their app is broken upon install and the support is on purpose making you stand still it feels like.

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