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Customer reviews: 17TRACK Order Tracking

Develop by Shopify

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

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Reviews (3,149)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

YAAM HAIR

Jan 26, 2026  on Shopify

Very good app, and Great assistance. Very quick also, so i highly recommend this app.

Novelle

Jan 26, 2026  on Shopify

FidoSeat

Jan 26, 2026  on Shopify

grazie a JAY

DAMASO SHOP

Jan 24, 2026  on Shopify

The app itself works and is actually quite nice in terms of features and usability. However, the map localization does not work, at least in Italy. I reported this issue over 2 months ago, but nothing has been fixed so far. Every time I contact support, I only receive the same reply: “I will report this to the technical team and get back to you within 12 hours.” Unfortunately, those 12 hours have turned into 2 months with no updates, no fixes, and no real feedback. I’ll let others draw their own conclusions.

Move Marine ApS - Your Marine Equipment Experts

Jan 24, 2026  on Shopify

Superb service

LuxeShopCart

Jan 24, 2026  on Shopify

WEHAVE STORE

Jan 24, 2026  on Shopify

OFFDAY

Jan 24, 2026  on Shopify

nice

Polumi

Jan 24, 2026  on Shopify

0 STARS! Avoid this app like the plague. Do it for your business! Terrible app that just wastes your time: it's not intuitive, so you can't understand anything inside it, and it takes a lot of time and experience to set things up. In addition, the quota count is incorrect and creates major problems with order gaps and unavailable tracking. When the customer, even after ordering 7-10 days ago, cannot see the tracking and opens bank disputes for fraudulent products. Furthermore, their support service is terrible; they have put bots in the chat that always respond with the same things. They repeat like a mantra that they give you 20 extra quotas for free, but they are useless. Their free plan used to be at least 100 quotas, now it is 50, and they give you another 20 if you ask for them in chat like begging. Furthermore, their first paid plan with 200 quotas is completely out of the market for the features it offers. There are many other popular tracking apps with many more features and at a lower cost. I think this is the worst app to download. If you care about your business, don't download this app.

Sekage.com

Jan 23, 2026  on Shopify

Tongou Smart Store

Jan 23, 2026  on Shopify

UNSEN

Jan 23, 2026  on Shopify

Kibatine™

Jan 23, 2026  on Shopify

good job.

Alourajewels

Jan 23, 2026  on Shopify

THEURBAIN

Jan 23, 2026  on Shopify

CalmiCat™

Jan 23, 2026  on Shopify

Antmaster

Jan 23, 2026  on Shopify

gran experiencia

HolyStep

Jan 22, 2026  on Shopify

Val , the best customer service i have met on shopify , thank you very much for your professional and patience , this is a good app ,very stable and affordable , excellent!!!

YAAM Wellness

Jan 22, 2026  on Shopify

Very GOOD App!!! and good assitance at any time. THANK YOU! I recommend this app.

Woof Natural - Puro & Simple - Obrador canino

Jan 22, 2026  on Shopify

funciona bien

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