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Customer reviews: 17TRACK Order Tracking

Develop by Shopify

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (3,149)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Goodsy

Nov 07, 2024  on Shopify

Denver était top !

SusWel.in

Nov 07, 2024  on Shopify

Very good service.

MALADA SHOP

Nov 07, 2024  on Shopify

al-buy

Nov 07, 2024  on Shopify

unqlibas.in

Nov 06, 2024  on Shopify

Bowitzki

Nov 06, 2024  on Shopify

Nice, user friendly!

Fairwin

Nov 06, 2024  on Shopify

great app

EOZ VR

Nov 06, 2024  on Shopify

17 is the best!

ChevalsDesign.co™

Nov 06, 2024  on Shopify

Bianca at customer support has been super helpful and very prompt with replying to me. Very happy!!! Thank you Bianca for suppling me with the correct info, You made the process much easier.

BEARVOLT

Nov 06, 2024  on Shopify

挺好挺好挺好挺好

Divine Excellence

Nov 06, 2024  on Shopify

Really good

RetroCassete.

Nov 06, 2024  on Shopify

ok

Velocis Watches

Nov 06, 2024  on Shopify

helpful

CenturyFS

Nov 06, 2024  on Shopify

Muy buena aplicacion para trackear los pedidos

Petsonalise Shop

Nov 06, 2024  on Shopify

Bianca gave me great support!

Luvasmr

Nov 06, 2024  on Shopify

Spoke to the live chat, i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory. She then directed me to changing the URL, in which i explained that his is not CSS or HTML.. She then asked me to clarify further what i meant, so i explained even clearer that i wish to change the code of the tracking page. In turn she decided that she would foward the request to the service team who will be able to do this for me, i told her i wish to do this myself. Some time pasted, then at 2am GMT time i recieved and email for the "Service Team" which was actually herself, giving me an explanation on how to change my URL.... So first of all, she has zero clue on what CSS and HTML is while being part of customer support. She then wasted my time by saying she would send this to the service team, then she replied as the service team herself pretenting to be the team thinking she is hidden but my email client shows otherwise all to then waste my time further telling me how to change the URL.. If this is your customer support team, id hate to see what your managment team is like, i bet its probably Emily for that too!

Retroova.com | Your trendy time!

Nov 06, 2024  on Shopify

It’s very easy to use and the customer’s logistics information tracking is very accurate.

Uncle Cash Origin

Nov 05, 2024  on Shopify

Very good software,Winnie's service is superb!

Verna

Nov 05, 2024  on Shopify

Moonkie

Nov 05, 2024  on Shopify

nice

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