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Customer reviews: 17TRACK Order Tracking

Develop by Shopify

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (3,149)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Armchem Store

Dec 05, 2024  on Shopify

Great and easy to use service

Pazlo

Dec 05, 2024  on Shopify

Really amazing app, it improves my work as I spend less time searching everywhere... everything is grouped together, great job!

Cherry Fashion

Dec 05, 2024  on Shopify

I’ve been using 17TRACK Order Tracking for a week, and it’s been really useful. It tracks all my orders in one place and provides real-time updates. So far, it’s reliable, and I would recommend it for efficient order tracking

USdildo

Dec 05, 2024  on Shopify

不错,很好用

Saka Store

Dec 05, 2024  on Shopify

1

Flame Fables

Dec 05, 2024  on Shopify

Tasbeeh Collection

Dec 05, 2024  on Shopify

DIYKEY

Dec 04, 2024  on Shopify

THE SNKRS

Dec 04, 2024  on Shopify

17TRACK has been my go-to tool for tracking all my international orders. It supports multiple carriers, updates in real-time, and provides detailed tracking information. The interface is user-friendly, and I love how it consolidates all my shipments in one place. Whether it’s a package from across the globe or a domestic delivery, 17TRACK never lets me down. Highly recommend it to anyone .

FUSHIA

Dec 04, 2024  on Shopify

Best App To Automate Tracking For Customers

Krokk

Dec 04, 2024  on Shopify

Great app, easy to configure, fast support

Merry & Moon

Dec 04, 2024  on Shopify

Don't install this app unless you are sure you want to use it and already have a shipping / carrier account I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare

Peshawar Genuine Parts Dealer

Dec 04, 2024  on Shopify

Odie is very helpful.she handle my problems with app very professionally. Thank you odie

Evermire™

Dec 04, 2024  on Shopify

This app sends delivery notification email before the order delivers to the customer. Not recommended.

TermoPhoto

Dec 04, 2024  on Shopify

operatori gentili e veloci a rispondere

URBAN SMX

Dec 04, 2024  on Shopify

Fine application

Noonabag

Dec 04, 2024  on Shopify

alot carrier more than other apps

GoodsAura

Dec 04, 2024  on Shopify

Good!

TKF-Store

Dec 03, 2024  on Shopify

incr

Woof & Purr

Dec 03, 2024  on Shopify

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