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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,240)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Gemini Styles

Aug 19, 2024  on Shopify

I would definitely recommend this app to anyone looking for ease and simplicity. At first I couldn't get my tracking page to work on my store, but Odie helped me solve the problem swiftly. It was such a simple procedure and she was very patient with me when I didn't understand some things. It's a 5star for me for the app and customer service :]

Toriant

Aug 19, 2024  on Shopify

the app is a little pricy compared the the other apps in the same category but it's the best at what it does. So far so good. It's making my life easier and saves me a lot of time, soooo I'm sticking with it

Gizmo Picks

Aug 19, 2024  on Shopify

Nice easy tracking app for small business

Zaap store

Aug 19, 2024  on Shopify

im very satisfied with 17track please remove the logo

Hanz Driven

Aug 19, 2024  on Shopify

Tony from support was very helpful and patient. My issued was addressed and I look forward to continuing to use the app.

BirdsLover

Aug 19, 2024  on Shopify

RetroPortable

Aug 19, 2024  on Shopify

excellent app, I only recommend it to my friends

MARK RYDEN Global

Aug 19, 2024  on Shopify

so far so good , ez to use and nice functions!

gabiSmartGrid

Aug 18, 2024  on Shopify

buena

Sync Sketch

Aug 18, 2024  on Shopify

very good

Autozura

Aug 18, 2024  on Shopify

awesome app

MOC

Aug 18, 2024  on Shopify

nice and simple

Peeckypew

Aug 18, 2024  on Shopify

very reactive customer service thanks

Kitoko

Aug 17, 2024  on Shopify

really useful

MirrorLite

Aug 17, 2024  on Shopify

Top service

Miligant

Aug 17, 2024  on Shopify

The Support team were great

Cartographer3D- Home of the Cartographer Probe

Aug 17, 2024  on Shopify

Easy to setup, great customer service... would recommend. Tony was outstanding with his support!

GRAINES DE PÈLERINS

Aug 17, 2024  on Shopify

merci pour votre appli super nous l'utilisons depuis longtemps et nous en sommes toujours autant satisfait

Business Goals Royal.pro

Aug 16, 2024  on Shopify

Ik vind dat je heel goed wordt geholpen. De ondersteuning is heel erg goed.

MAISOMÉE

Aug 16, 2024  on Shopify

interesting customer service . thank you

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