Reviews: 17TRACK Order Tracking

Customer reviews: 17TRACK Order Tracking

Reviews (4,644)

Overall rating

4.9

5

1,623
4

92
3

8
2

2
1

11

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

Excellent customer service with responsive support staff.
Seamless integration with multiple carriers worldwide.
User-friendly interface and easy setup process.
Ability to customize tracking pages and notifications.
Real-time tracking updates that are accurate and reliable.
Positive impact on customer satisfaction and trust.

Common Concerns

High cost for larger order volumes; many features locked behind paid plans.
Issues with quota limits on shipment tracking, even under paid plans.
Complications with broken tracking links upon uninstallation or misconfiguration.
Limited language support for non-mainstream languages.
Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

novelvases

Jan 26, 2024 on Shopify

great app and website to track all your orders at one place, highly recommended

Meowgicians™

Jan 25, 2024 on Shopify

Excellent tracking and shipping apps from Shopify, accurate tracking and good automation function, highly recommended

EverLove

Jan 25, 2024 on Shopify

As a Shopify store owner, staying on top of order tracking used to be a time-consuming task until I discovered 17TRACK. This Shopify plugin has revolutionized the way I manage my customer orders, making the entire process seamless and efficient. One of the standout features of 17TRACK is its simplicity. Setting up the plugin was a breeze, and I was able to start tracking orders for my customers in no time. The user-friendly interface makes it easy to navigate through orders and obtain real-time tracking information without any hassle. What sets 17TRACK apart is its comprehensive tracking capabilities. Whether my customers' orders are being shipped domestically or internationally, I can rely on 17TRACK to provide accurate and up-to-date tracking updates. This level of transparency not only enhances the customer experience but also helps build trust and credibility with my audience. Another aspect I appreciate about 17TRACK is its automation features. With automated tracking notifications, my customers are kept informed every step of the way, from order fulfillment to delivery. This proactive approach to communication has significantly reduced the number of customer inquiries regarding order status, allowing me to focus on other aspects of my business. Customer support from 17TRACK has been exceptional. Whenever I've had questions or encountered any issues, their support team has been responsive and helpful, ensuring that any concerns are addressed promptly. In conclusion, 17TRACK has been a game-changer for my Shopify store. It has simplified the order tracking process, improved customer satisfaction, and ultimately contributed to the success of my business. If you're a Shopify merchant looking for an efficient and reliable order tracking solution, I highly recommend giving 17TRACK a try.