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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,644)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Ayami

Apr 07, 2024  on Shopify

Great app, well made and great service

Motion Relief

Apr 07, 2024  on Shopify

Excellent

insidemarkt

Apr 07, 2024  on Shopify

vwd

Cardinal Collective Co.

Apr 07, 2024  on Shopify

Great Service, Thank You - Cardinal Collective Co

Youthy Lab

Apr 07, 2024  on Shopify

Very professional and accurate tracking, you guys never let me down. Thank you and keep up the good work!!

La Saison des Barbecues

Apr 07, 2024  on Shopify

Perfect and useful tracking page. I didnt except it was so easy to add to my shop and provide the best information to my customers

Edwyns

Apr 06, 2024  on Shopify

Une application idéale pour toute boutique en ligne qui a besoin de suivre plusieurs colis pour ses clients !

WaveSync

Apr 06, 2024  on Shopify

user friendly

Silvoire

Apr 06, 2024  on Shopify

Ottimo servizio, clientela felice

TOURIYA

Apr 06, 2024  on Shopify

pour la gratuité je met 5 êtoiles, l'application est simple à installer et simple à comprendre et aide sur le suivi des colis

LabFusion

Apr 05, 2024  on Shopify

Easy to use and very helpful app.

Easy center

Apr 05, 2024  on Shopify

Very good!

Technova

Apr 05, 2024  on Shopify

Great service never fails and very reliable would reccomend to any ecommerce owner who wants happy customers

The MopStick

Apr 05, 2024  on Shopify

Perfect app for tracking orders, would recommend

LUMOS BEAUTY

Apr 05, 2024  on Shopify

super nice, easy to use very nice wow

Chique Design

Apr 05, 2024  on Shopify

We have been running 17 track for a number of weeks now and are currently very satisfied. They are also there for you if you need support.

Origin Organics

Apr 05, 2024  on Shopify

easy and secure tracking!

Cook Easy

Apr 05, 2024  on Shopify

Very simple to use, very professional and a great addition to any store!

cozystore

Feb 14, 2024  on Shopify

17TRACK just making everything easier when a customer want to check his order that he placed in your website ,17TRACK just do something that shows the customer how why, where, and when ,I will keep it simple 17TRACK giving you everything that you need for your customer about shipping and shipping information so recommended

Happy Sales

Feb 13, 2024  on Shopify

Very good application for customers to track their orders. The support is very helpful, and you don't need any money because they have a free plan, which is great for those who are starting out with little money and want to spend as little as possible. I highly recommend it for those starting out because it's easy to install in the store!

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