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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,637)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

NL | Supplend

Jun 10, 2024  on Shopify

Emily did a great job on explaining everything, she identified the issue and provided resolution in timely manner.

SKYRUNNER

Jun 08, 2024  on Shopify

good

Soleil Marin

Jun 07, 2024  on Shopify

Meilleur application de suivi merci à Tony pour ton aide

Lunaver

Jun 06, 2024  on Shopify

Very good

SPLASH STYLE

Jun 06, 2024  on Shopify

very good and easy to use

Ohma

Jun 06, 2024  on Shopify

Excellent !

Paddlin Pickle

Jun 05, 2024  on Shopify

Outrinse

Jun 05, 2024  on Shopify

An excellent and simple application to operate, and there is even a free plan

Nextuniq

Jun 04, 2024  on Shopify

OTOFLY

Jun 03, 2024  on Shopify

Good service, worth it.

Anona

Jun 02, 2024  on Shopify

The app is perfect. It meets all I need to provide a tracking gateway for our customers. It also offers customizations for the layout so that it fits the store's style. So far I'm happy with this app.

WINDYGO

Jun 02, 2024  on Shopify

Nice app. Works without problem

Dame du thé

Jun 02, 2024  on Shopify

Application de suivi de coli au top

Mr. Karaca

Jun 02, 2024  on Shopify

Style Commando

Jun 01, 2024  on Shopify

génial, application très pro !

QUÉBETTE

Jun 01, 2024  on Shopify

Facile a utiliser, je recommande

Mijiro

Jun 01, 2024  on Shopify

Such a good tracking platform and integrates well with my store and makes it easy for customers to track their order

Cuddle Cove Toys

May 31, 2024  on Shopify

This app has significantly improved our customer experience by providing a self-service tracking page, reducing support requests, and boosting incremental sales with status notifications and featured products.

Masalud™

May 31, 2024  on Shopify

17 Track is a very well-designed app. It's straightforward to use and makes tracking shipments a breeze. Highly recommend for any Shopify store owner looking for a seamless tracking solution!

BearMod®

May 30, 2024  on Shopify

Good app !

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