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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK
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Reviews (4,637)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Shibbie

Jul 01, 2024  on Shopify

Great service, very easy to use highly recommend

Sachel Eyewear

Jun 30, 2024  on Shopify

perfect

Ovnshery

Jun 30, 2024  on Shopify

Very convenient to use

All Sale

Jun 30, 2024  on Shopify

the best tracking app . Emilly was the one that helped me i thing that i dind't like was that she kept asking me to leave a reviews but besides that it's very good

BlendApparel

Jun 30, 2024  on Shopify

Great Customer Service.

Fish Pen

Jun 29, 2024  on Shopify

good app

ArtCollection

Jun 28, 2024  on Shopify

Curls Crave

Jun 28, 2024  on Shopify

Very good app, good support from Emily, she was answering and helping me proactively with all my queries. Really reccomend it!

BioBodyBoost

Jun 28, 2024  on Shopify

I've been using 17TRACK Order Tracking-PaySync for a while now, and it has significantly improved my order management process. The interface is user-friendly, allowing me to track multiple packages from various carriers effortlessly. I especially appreciate the real-time updates, which keep me informed about the status of my shipments. The integration with PaySync is seamless, ensuring that all my transactions and tracking information are in one place. Overall, 17TRACK Order Tracking-PaySync has made managing my orders much simpler and more efficient. Highly recommended!

On the Go Hydro

Jun 27, 2024  on Shopify

Gloissance

Jun 26, 2024  on Shopify

Great customer service and reliable app

Toyotress

Jun 26, 2024  on Shopify

17 TRACK is indeed a very powerful logistics tracking application that also integrates secondary marketing features. Previously, I was searching online for ways to make it easier and faster for customers to check their order logistics information. It turns out this app can meet those needs and is very easy to set up and use. The app also comes with tutorials, and the customer service is very patient and quickly resolved my issues. Highly recommended.

Anxious Ghost Apparel

Jun 25, 2024  on Shopify

Awesome app & great customer service

The Diamond Oasis

Jun 25, 2024  on Shopify

Areaura

Jun 24, 2024  on Shopify

nice

Skinov

Jun 24, 2024  on Shopify

17TRACK is a great app for tracking shipments on Shopify. It's easy to use and integrates well with my store. The support team is responsive. Highly recommended for any merchant needing a reliable tracking solution.

GripKing

Jun 23, 2024  on Shopify

Very good

Lulalie

Jun 23, 2024  on Shopify

Très pratique

TitaniumFashion

Jun 21, 2024  on Shopify

I did not have a chance to test the app since I activated it while I was on a trip. I thought that I get back to work earlier and will have enough time to test it. Unfortunately, I got home several days later than expected, so I'd like to extend the trial time.

Chasseurs de moustiques

Jun 21, 2024  on Shopify

Very practical to start tracking all my orders - great way to start online and optimise logistics

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