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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,637)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Skimea

Jul 13, 2024  on Shopify

très bonne application

Oceana

Jul 13, 2024  on Shopify

10/10 Customer Support

Cannabizz

Jul 13, 2024  on Shopify

parfait

Glossette

Jul 13, 2024  on Shopify

This app is awesome for our customers

Colis2ouf

Jul 13, 2024  on Shopify

Tks Odie for your support. All is great :) . Thanks 17TRack for you super app

CHAMDORA

Jul 12, 2024  on Shopify

Eva quickly and thoroughly answered some of my questions. She double-checked to ensure I had resolved the issues. Thanks to her, I was able to solve problems!

VisageLens

Jul 12, 2024  on Shopify

I received exceptional service from Eva. It's nice to know that there is support all the time no matter how many times you send a message You are always answered with pleasure. And I wish we would continue like this all the time

Ma boutique

Jul 11, 2024  on Shopify

superbe application !

Official US Sihoo Store

Jul 11, 2024  on Shopify

Efficient customer service team, Emily is professional, and I highly appreciate her help! She is kind and patient, making all the answers clear and concise. 10 stars!!

🇨🇭Trendprodukte Fast Gratis🇨🇭

Jul 11, 2024  on Shopify

Great app, easy to use, reasonable cost. There are competitors with way more unreasonable price plans.

Noblewear

Jul 11, 2024  on Shopify

Braceley & Co

Jul 11, 2024  on Shopify

very good service

Aux Sabots Dorés

Jul 10, 2024  on Shopify

je viens d'installer cette app mais elle a l'air très pratique

Poet's Market

Jul 10, 2024  on Shopify

amazing staff

VOKADI

Jul 09, 2024  on Shopify

Tukkukoira

Jul 09, 2024  on Shopify

Thank you, Emily helped me with my problem. Great service

Toyotress

Jul 09, 2024  on Shopify

Again the customer service helped patiently to handle my problem on shipping tracking. 17 TRACK deserves five stars even ten stars^^ I appreciate them a lot.

SmallSpray

Jul 09, 2024  on Shopify

It's reliable

Fiona DIY Collection

Jul 09, 2024  on Shopify

The customer service was very kind and timely

OUTLIERZ

Jul 08, 2024  on Shopify

good

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