1. Home
  2. Shopify
  3. Customer reviews: 17TRACK Order Tracking
17TRACK Order Tracking logo

Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK
View info

Reviews (4,637)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Arasaka

Jul 18, 2024  on Shopify

Tony was great with quickly helping me out. I really like 17 Track, it puts all the order status tracking from shipment to delivery right on your shopify store tracking page, so the customer has everything they need from you. This is very helpful since most of us who use 17 Track use suppliers on AliExpress in China and most of us live in other countries such as the US. So the customers and us the dropshippers get the peace of mind of shipping and handling which helps enhance the customer experience and provides full transparency.

Ooutdoor Cty

Jul 17, 2024  on Shopify

Danke sehr hilfreich

PetPad

Jul 17, 2024  on Shopify

I use 17TRACK on all my stores

MEXERI

Jul 17, 2024  on Shopify

perfe4ct

DATA FROG

Jul 17, 2024  on Shopify

good!

Charming Cheese

Jul 17, 2024  on Shopify

good

Azeviche Móveis

Jul 16, 2024  on Shopify

ÓTIMO

vallove

Jul 16, 2024  on Shopify

This App is awesome and the Customer Service is very quick and soultion delivering. Rebecca was a great help!

Steam Power

Jul 16, 2024  on Shopify

GOOD

Mini Bilginler

Jul 16, 2024  on Shopify

Perfect and easy to use app!

Wave Crystal Jewelry

Jul 16, 2024  on Shopify

Constant Lavida

Jul 15, 2024  on Shopify

Great app with great features

Callmiva

Jul 15, 2024  on Shopify

highly recommend

1stvbl'''

Jul 15, 2024  on Shopify

ELLE EST TRES PRATIQUE

Ledzen™

Jul 15, 2024  on Shopify

thank you for attention

Coshduk

Jul 15, 2024  on Shopify

Cool Brickz

Jul 15, 2024  on Shopify

Tony went above and beyond to provide me with the resources I needed to fix my issues. He was incredibly helpful and patient, making the whole process a breeze. Highly recommend his assistance!

DedaBaba™

Jul 14, 2024  on Shopify

Bonne application de suivi. Paramétrage facile et intuitif ! J'ai hâte de connaître vos mises à jours, avec je l'espère, de quoi satisfaire encore plus nos clients :). Nicolas

Amaranta

Jul 14, 2024  on Shopify

ótimo atendimento

ReallyGadgets

Jul 13, 2024  on Shopify

e muito booommm

Scroll to Top