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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

Reviews (4,637)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Defence Nest

Aug 14, 2024  on Shopify

They can extend your free trial an extra 7 days, which is very helpful and considerate

TecnoMarket

Aug 14, 2024  on Shopify

Espectacular. Funciona excelente y el servicio al cliente es veloz. Gracias.

Astreno

Aug 14, 2024  on Shopify

VERY GOOD

GLOWHUG

Aug 14, 2024  on Shopify

perfect

WTS Carbon Fibre Autoparts

Aug 14, 2024  on Shopify

nice customer service, good and kind

GlowHaven Naturals

Aug 14, 2024  on Shopify

Tony is very nice and very funny, recommend!

MAGCOMSEN

Aug 13, 2024  on Shopify

很好还有免费额度

everyday blends

Aug 13, 2024  on Shopify

the reason why I got convinced to go with this app was PayPal, Orders with a Paypal tracking number will be sent to Paypal automatically through this app, hopefully, it will meet my need

Žonella

Aug 13, 2024  on Shopify

Application très utile et améliore le service client

FurBright

Aug 13, 2024  on Shopify

Absolutely brilliant speed and efficiency

PowerFlex

Aug 13, 2024  on Shopify

very good, The best

RatchetGadgets

Aug 13, 2024  on Shopify

very good service and updates. Recommend.

FindTracker

Aug 13, 2024  on Shopify

It is impressed me most was your promptness in responding to my requests. You did not just provide generic solutions but offered tailored advice based on my specific setup. Their patience and willingness to go the extra mile ensured that my issues were resolved efficiently. Overall, I am very satisfied with the level of support I received from 17track. Their customer service is a significant asset to their platform, making it easier for users to get the help they need. I highly recommend their service based on this positive experience.

Tucocoo

Aug 13, 2024  on Shopify

ZAG STORE

Aug 12, 2024  on Shopify

COK GUZEL

Maison Piou Piou

Aug 12, 2024  on Shopify

love it thanks

Purely Ground

Aug 12, 2024  on Shopify

Tony was Great

Pets Purradise

Aug 12, 2024  on Shopify

Super handig!

SEXY TWIST

Aug 12, 2024  on Shopify

Pottify

Aug 12, 2024  on Shopify

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