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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (4,896)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

VIZION

Oct 27, 2024  on Shopify

parfait

TRUMGETA

Oct 27, 2024  on Shopify

nice service

Tumi-bag-suitcase.com

Oct 27, 2024  on Shopify

compatible with shopify,should be good experience for both seller and buyers.

YaoAura

Oct 26, 2024  on Shopify

Jamesmer

Oct 26, 2024  on Shopify

Just stumbled upon this app and installed it and the customer service from Bianca was great even though I'm on the free plan currently. I think it seems like it'll be really helpful later when I get a lot more orders because most of my emails are basically people asking where is their package. I think I see myself getting the paid plan within the next few weeks after I see how it goes but so far I already see more visibility into the tracking statuses even though I'm on the paid plan.

Echoing Tails

Oct 26, 2024  on Shopify

Meraklim Store

Oct 26, 2024  on Shopify

SafeDoor™

Oct 26, 2024  on Shopify

fligran ücretsiz kaldırıldı. thank you

KusaFit

Oct 26, 2024  on Shopify

Kargo takip için güzel bir uygulama indirin deneyin bence

Ninemix shop

Oct 26, 2024  on Shopify

Abby was amazing in her service. Thank you so much

The Modern Timepiece

Oct 25, 2024  on Shopify

Petsofsweden

Oct 25, 2024  on Shopify

10/10 on everything :) Cant be a better tracking app

E-Cook Essentials

Oct 25, 2024  on Shopify

amazing app, great customer service!

leshshop

Oct 25, 2024  on Shopify

Fat W

Rosetta Gift

Oct 25, 2024  on Shopify

a very great for your Ecom Store, jay was helpful!

Honniz

Oct 25, 2024  on Shopify

Bonne application très complète tout peut être personnaliser services clients ultra rapide je recommande vivement

TRUE MUSHROOMS

Oct 24, 2024  on Shopify

Fast and easy to sep up

The Everyday Cart

Oct 24, 2024  on Shopify

fast and great customer service

Wonderlum

Oct 24, 2024  on Shopify

top

ExxPower

Oct 24, 2024  on Shopify

Convenient and easy to use, timely response after sales

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