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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (4,894)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

My Anime

Nov 17, 2024  on Shopify

Très rapide, claire et précis comme réponse suite à une demande !

Shroomtopia

Nov 17, 2024  on Shopify

Otaku Aura

Nov 17, 2024  on Shopify

Support were great!

Sponix

Nov 17, 2024  on Shopify

Application indispensable. Le SAV est très réactif

Kaichi

Nov 17, 2024  on Shopify

Incroyable service client

Sovn Earthed

Nov 17, 2024  on Shopify

Boutique Yenma Bordeaux

Nov 17, 2024  on Shopify

supeer

GoodShop

Nov 17, 2024  on Shopify

很好

Dr. Water

Nov 17, 2024  on Shopify

17TRACK has been a game-changer for our D2C brand as we scale operations in the US market. The platform’s intuitive interface simplifies tracking shipments across multiple carriers, ensuring our customers receive real-time updates and fostering trust in our service. Their robust system handles high volumes seamlessly, saving us countless hours and allowing us to focus on growth. What truly sets 17TRACK apart is their outstanding customer support—always empathetic, proactive, and quick to resolve issues, they feel like an extension of our team. Reliable, efficient, and customer-focused, 17TRACK has become an indispensable partner in our journey.

MORGENFREUDE

Nov 16, 2024  on Shopify

Jay & Winnie were great help, great customer support. Thank you!

Blush Boutiquez

Nov 16, 2024  on Shopify

17 track customer support has been very helpful with all my queries. Particularly Abby who kept me up to date and informed. Awesome!!

Fivaye™

Nov 16, 2024  on Shopify

ZEFIRA

Nov 16, 2024  on Shopify

good

PetLint

Nov 16, 2024  on Shopify

perfect service

ZenBlessing

Nov 16, 2024  on Shopify

客服会解答所有疑问 ,推荐,很好用的插件

Pixiehouses

Nov 16, 2024  on Shopify

ProjeTVision

Nov 16, 2024  on Shopify

AETHEO

Nov 15, 2024  on Shopify

Sounds great! Quick reply, not sure if it's a robot. But it's a great response.

Global Goods Hub

Nov 15, 2024  on Shopify

Hele fijne app

Don't Buy Tomorrow

Nov 15, 2024  on Shopify

So far , The app has too many interesting features.... it´s working as I expect.

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