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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,291)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Starry Night Mattresses

Feb 26, 2025  on Shopify

Yard Sign Wizards

Feb 26, 2025  on Shopify

Lensgoo Vision MY

Feb 26, 2025  on Shopify

JESPARA

Feb 25, 2025  on Shopify

alohahorizon

Feb 25, 2025  on Shopify

Trukka

Feb 25, 2025  on Shopify

Quick and friendly service

M & M Global

Feb 24, 2025  on Shopify

These logistics tracking apps are game-changers! They provide real-time tracking, efficient route optimization, and seamless fleet management. With accurate updates, improved visibility, and user-friendly interfaces, they help businesses streamline operations and boost productivity. A must-have for any logistics company looking to enhance efficiency and customer satisfaction!”

Mawen Materne

Feb 24, 2025  on Shopify

Réponse ultra rapide, merci !

Ygoma

Feb 24, 2025  on Shopify

I’ve been using the 17TRACK app for a while now. It makes order tracking so easy and keeps everything organized — my customers always know where their orders are. But what makes this app stand out is the customer service. They’re super fast, friendly, and always so helpful. Every time I’ve reached out, they’ve responded right away and made sure my questions were answered. Highly recommend this app!

Novex Naturals

Feb 24, 2025  on Shopify

Good

TacticPower

Feb 24, 2025  on Shopify

我的商店

Feb 23, 2025  on Shopify

软件很方便,客服回复很快

GaminGears

Feb 23, 2025  on Shopify

MobileRefurb

Feb 23, 2025  on Shopify

Krakeep

Feb 23, 2025  on Shopify

good

MyTeaPal Store

Feb 23, 2025  on Shopify

ChillCat

Feb 22, 2025  on Shopify

très bon service clients

deslyshopping

Feb 22, 2025  on Shopify

rapide et fluide

JEWLOX

Feb 22, 2025  on Shopify

Excellent Tracking Service & Outstanding Support from Winnie! I’ve been using 17TRACK Order Tracking for my Shopify store, and it has been a game-changer! The platform provides real-time, accurate tracking updates, making it easy for both my team and my customers to stay informed about their orders. The interface is user-friendly, and the integration with Shopify is seamless. A special shoutout to Winnie, who provided exceptional support! She was incredibly helpful, responsive, and patient, ensuring that everything was set up perfectly. Her professionalism and dedication truly made a difference. Thank you, Winnie, for going above and beyond! If you’re looking for a reliable tracking app with amazing customer service, 17TRACK is the way to go. Highly recommended!

Wellbefoods

Feb 22, 2025  on Shopify

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