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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK
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Reviews (4,629)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

FantasyBox

Nov 24, 2024  on Shopify

17TRACK is the best app for order tracking, The only problem for us is that the quota is not enough :( Next year's subscription will be upgraded again

dailylouisbellastore

Nov 23, 2024  on Shopify

Avenxi

Nov 23, 2024  on Shopify

really good i love it,this app save my life everyday

Discount Whales

Nov 23, 2024  on Shopify

User friendly, great service, very professional for your business.

ÇOCUK ÇİZİM DÜNYASI

Nov 23, 2024  on Shopify

very good

Les Mauvaises Intentions

Nov 23, 2024  on Shopify

Parfait!!

Cosmo Home

Nov 23, 2024  on Shopify

Very usefull for my customers to track their order!

LumiStellar

Nov 23, 2024  on Shopify

VouguLife

Nov 22, 2024  on Shopify

excelent service

ICE4LIFE

Nov 22, 2024  on Shopify

C'est top ! Super efficace et intuitif

Victoria Ashley Luxe

Nov 22, 2024  on Shopify

Fab service, Odie assisted me very well. Hightly recommended app!

Weather Spares

Nov 22, 2024  on Shopify

Odie was very helpful and instantly available to help me get started with the App. I will update the review as I find out more.

Bottega Creativa

Nov 22, 2024  on Shopify

Il servizio con Odie è stato eccellente. Ha risolto le mie domande in velocità e precisione. Grazie mille.

shop-ob

Nov 22, 2024  on Shopify

I've been using 17track for a while to track my international packages, and overall I'm pretty happy with it. One of the biggest benefits of 17track is that it aggregates a multitude of different carriers, allowing me to track almost all of my shipments, no matter where they come from. This has saved me a lot of frustration, especially when ordering from abroad. The interface is simple and intuitive. All you have to do is enter the tracking number, and in a few seconds, I have up-to-date information on my package, with the different stages of its journey. In addition, it is possible to receive notifications on the progress of the shipment, which is really practical so as not to miss anything. I also tested the mobile application, and it is as effective as the web version. Everything is well organized, and I can track my packages wherever I am. The only downside I could mention is that sometimes the information is not updated immediately, especially when it comes to local or lesser known carriers. But it didn't bother me too much, because in general, the tool remains reliable. In summary, 17track is a very practical and complete solution for package tracking. This is a service that I recommend to those who regularly order online and need to track their shipments easily.

ARTE Shopping

Nov 22, 2024  on Shopify

Nouréva

Nov 22, 2024  on Shopify

great customer service

Velesa

Nov 22, 2024  on Shopify

My Store

Nov 22, 2024  on Shopify

Support has been very helpful. 100% would recommend.

Bumi Crystals Wholesale Australia

Nov 22, 2024  on Shopify

Abby was very helpful with setting up my store with 17track. Use it for another store of mine and customers love it. Highly recommend

GlassSkin

Nov 22, 2024  on Shopify

JAY IS THE MAN!!! Service super helpful and tracking is super hands off. Love not having to worry

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