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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,291)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Everbloom Beauty Shop®

Mar 11, 2025  on Shopify

Spoke to Denver and he helped me quite well with my problem. Great service and very helpful.

Quality

Mar 11, 2025  on Shopify

Muito bom

Sara&Gaia

Mar 11, 2025  on Shopify

Heart and Crafted

Mar 11, 2025  on Shopify

Great!

SillkyGlow

Mar 10, 2025  on Shopify

top

Sticker Chef

Mar 10, 2025  on Shopify

Works great.

Barista Shop

Mar 10, 2025  on Shopify

Great app and very responsive support

Savvy Something

Mar 10, 2025  on Shopify

great service! thank you so much!!!

Tricolordeer

Mar 10, 2025  on Shopify

I've recommended several clients to use 17TRACK, and it has been excellent.

Joyscraft

Mar 10, 2025  on Shopify

很满意,每个月有免费额度,非常适合刚起步的卖家使用,安装很丝滑简单

Z Create It

Mar 09, 2025  on Shopify

awesome Jay!

NOA Nail Systems

Mar 09, 2025  on Shopify

Hakyarts

Mar 09, 2025  on Shopify

LONGPIN

Mar 08, 2025  on Shopify

服务态度、专业性都很好,

You Deserve It

Mar 07, 2025  on Shopify

great

Koala Stress Free

Mar 07, 2025  on Shopify

Easy & fast support

MORE from Korea

Mar 07, 2025  on Shopify

Dolcesta

Mar 06, 2025  on Shopify

Venetto Design

Mar 06, 2025  on Shopify

I just installed it; so far, the installation has been easy, and the customer service has been amazingly quick!

Meddera

Mar 06, 2025  on Shopify

good job!

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