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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,291)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Home Comfort

Mar 13, 2025  on Shopify

Mode Bébé Claye

Mar 13, 2025  on Shopify

XwitZeal

Mar 13, 2025  on Shopify

very convenient and fast

ANN.NUK

Mar 12, 2025  on Shopify

:)

Rélia Bijoux

Mar 12, 2025  on Shopify

good

iCARZONE

Mar 12, 2025  on Shopify

Yesmart

Mar 12, 2025  on Shopify

good

InfinitasRealm

Mar 12, 2025  on Shopify

INNIHOME

Mar 12, 2025  on Shopify

Custom Gift

Mar 12, 2025  on Shopify

RAWM GAMING

Mar 12, 2025  on Shopify

This app can help our RAWM Mouse business more effectively. Thank you 17TRACK.

Berrie Park

Mar 12, 2025  on Shopify

So far, so good!

Probegins

Mar 12, 2025  on Shopify

Nice

Wahnzo

Mar 12, 2025  on Shopify

Zeer te spreken over de klantenservice.

SneakeSpot

Mar 12, 2025  on Shopify

FSD

Rang'Cintres

Mar 12, 2025  on Shopify

Top

playandpurr

Mar 11, 2025  on Shopify

Just recently discovered 17TRACK and it has made my dropshipping experience so much better. The team are incredibly responsive and helpful. My experience with 17TRACK has been positive so far, I would recommend!

GOBITES

Mar 11, 2025  on Shopify

Very fast, thank you Perfect

Jiggy Teas

Mar 11, 2025  on Shopify

Odie helped answer my questions and made it clear what 17Track provides

Arete

Mar 11, 2025  on Shopify

10/10, would recommend

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