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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,291)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

M&B

Apr 26, 2025  on Shopify

THANKSSSSSSSS VERY MUCH , VERY GOOD SERVICES , I RECOMMEND !!!!!

4 Patinhas Fofinhas

Apr 25, 2025  on Shopify

Perfect!

Avenzes

Apr 25, 2025  on Shopify

I've been using 17TRACK for a while now, and it's easily one of the best package tracking apps out there. It supports a huge number of carriers globally, so I never have to worry about whether my shipment is from FedEx, China Post, DHL, or even a local courier—this app handles it all in one place. The interface is clean and user-friendly. I love how it gives real-time updates and even notifies me of important changes like customs clearance or out-for-delivery status. The batch tracking feature is a huge time-saver too, especially if you’re someone who shops online frequently. Highly recommended for online shoppers, small businesses, or anyone who wants to keep track of their shipments easily and efficiently!

Triumphus Academy

Apr 25, 2025  on Shopify

Super easy to set up and lets customers track their orders directly. Clean interface, works great — highly recommend for any Shopify store!

FitLume

Apr 25, 2025  on Shopify

TOP

RAVLABORATORIES

Apr 25, 2025  on Shopify

Simple install and powerful functions

Dose Living

Apr 25, 2025  on Shopify

Super handy app for tracking all my packages in one place. Easy to use, updates are quick, and it works with tons of carriers. No complaints!

My Store

Apr 25, 2025  on Shopify

Danica helped me a lot with setting up the 17TRACK. Thank you so much.

StateOfChic.Store

Apr 25, 2025  on Shopify

wonderful customer service from 17Track.

Arabian Wind

Apr 24, 2025  on Shopify

Bonne application, simple et efficace. l'abonnement a 9$ est super et m'a aider a gérer mes livraison

astronomiaum.com.br

Apr 24, 2025  on Shopify

Great app

TurboLeafx

Apr 23, 2025  on Shopify

Emellia

Apr 23, 2025  on Shopify

StateOfChic.Store

Apr 23, 2025  on Shopify

wonderful customer service

AudiGear.com

Apr 23, 2025  on Shopify

Great team. very helpful.

FCHF CITY

Apr 22, 2025  on Shopify

Montespan Paris®

Apr 22, 2025  on Shopify

BloodChek Medical

Apr 22, 2025  on Shopify

Great Customer Service and an app that keeps your customers informed of what's happening with their orders.

Ergosalah

Apr 22, 2025  on Shopify

Heure Royale

Apr 22, 2025  on Shopify

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