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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,365)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Fybelle Beauty

Jul 09, 2025  on Shopify

VogueVestra

Jul 09, 2025  on Shopify

BALA DI GALA MEXICO

Jul 09, 2025  on Shopify

The Purrrfect Shop

Jul 08, 2025  on Shopify

Mescopine

Jul 08, 2025  on Shopify

17TRACK is an amazing app that really makes my life easier. I order from a lot of different websites and this app helps me keep track of all my shipments in one place, no matter which carrier is used. The interface is clean, easy to use, and the notifications are super helpful. I highly recommend it to anyone who shops online regularly!

BeyYounique

Jul 08, 2025  on Shopify

Bin sehr zufrieden mit der App. Denver ist bei Fragen immer schnell hilfsbereit. Kann 17Track nur empfehlen.

Besuras

Jul 08, 2025  on Shopify

it is a good app

Oden's eye

Jul 08, 2025  on Shopify

Världens bästa internationella logistikspårningssystem – utan konkurrens.

4G discount

Jul 08, 2025  on Shopify

Duschkompaniet

Jul 08, 2025  on Shopify

Great customerservice and great app overall

Graphene X

Jul 08, 2025  on Shopify

Their support is superb! They are absolutely very helpful and accommodating. Winnie and Serene are rockstars. They both helped me so much with the exported data that I was working on. Shout out to their IT team as well, they are also the rockstars that we don't often recognize. I highly recommend this app. It is very useful and helpful. If there's something that's not available on their system, you just have to ask and they will let you know straight-up if it's possible to add them.

DesktopTribe Store

Jul 07, 2025  on Shopify

BUY & GET

Jul 07, 2025  on Shopify

the best

ALPHA HUE

Jul 07, 2025  on Shopify

We’ve been using 17TRACK for our Shopify store Alpha Hue Clothing, and it’s been an absolute game-changer for both us and our customers. As a clothing brand that prioritizes customer satisfaction, providing seamless and transparent order tracking was essential. With 17TRACK, we were able to integrate real-time, multi-carrier tracking directly into our store. It supports all major couriers we use for domestic and international shipping, which helps reduce customer queries about delivery status. The automated notifications and branded tracking page have enhanced our post-purchase experience. Customers love being able to check the status of their orders in one click, and we’ve noticed a significant drop in WISMO ("Where is my order?") emails. Setup was easy, and their support team is responsive and helpful whenever we have questions or need customization. If you're running a Shopify store and care about delivering a smooth tracking experience, we highly recommend giving 17TRACK a try. It’s reliable, efficient, and enhances the professionalism of our brand. — Team Alpha Hue

Toys And More US

Jul 07, 2025  on Shopify

Brilliant

Nuvue

Jul 07, 2025  on Shopify

ChokeSports

Jul 07, 2025  on Shopify

I've been using 17track for a few months now and really like the integration with Klaviyo. UPDATED: after a lot of back and forth with the support team they finally understood how important it is to display Last Mile Carrier information on the tracking page. So they've updated the app and now it pulls LMC info from 20+ international carriers. I'm very happy with the results and the fact that they made it happen.

Château & Co Décor

Jul 06, 2025  on Shopify

SeekrMe

Jul 06, 2025  on Shopify

Aspire Alley

Jul 06, 2025  on Shopify

Winnie you are amazing, Great customer service

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