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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,309)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

CelluliteBye

May 17, 2025  on Shopify

I installed the app today and was excellently supported by the support team, especially Winnie. I was pleasantly surprised by how quickly Winnie responded to my request — I received a reply within just a few minutes. A fantastic platform combined with an equally fantastic support team. I can highly recommend it! Addendum: Odie assisted me with additional questions. Thank you, Odie! Addendum: JAY assisted me with additional questions. Thank you, JAY! Thank you.

RozNell Galeries

May 16, 2025  on Shopify

Very practical!

Shishabox UAE

May 16, 2025  on Shopify

The best tracking tool—highly accurate and incredibly helpful for maintaining engagement with customers. It ensures timely follow-ups, improves communication, and enhances customer satisfaction.

BASE CAMP® Mask

May 16, 2025  on Shopify

Satvikworld.com

May 15, 2025  on Shopify

GREAT

Lazymart

May 15, 2025  on Shopify

MeePlus

May 15, 2025  on Shopify

集成度很高,挺好用的

Tlyard

May 15, 2025  on Shopify

Great Support from Danica! I really appreciate Danica’s assistance while setting up the app. She was patient, helpful, and made the process smooth. Thanks to her, everything works perfectly now. Highly recommend this app for its excellent customer service!

Carrellos

May 15, 2025  on Shopify

DreamBrothers

May 15, 2025  on Shopify

They are the BEST, the possibilities of customization are very nice, plus the kindness of the customer support and also the return page are very rare compared with Track123 app! I suggest this app also for the speed of loading of the tracking page!

little mat co

May 14, 2025  on Shopify

A very helpful app for customer tracking. Helpful customer service

jewelryweilin

May 14, 2025  on Shopify

有这么好的客服跟进,就是我们不错的选择了,当然会推广更多的人来选择。

Erez Ancient Coin Jewelry

May 14, 2025  on Shopify

Whiskers & Bone

May 14, 2025  on Shopify

Panda Shop

May 13, 2025  on Shopify

good

Magna Corsa

May 13, 2025  on Shopify

fast, responsive service. still learning the app, but email notification setup was a lot easier than in Klaviyo.

BottlePod

May 12, 2025  on Shopify

Jay from support has been helpful and very friendly, i appreciated Jay's help a lot. The app has been good so far, i don't have a lot of experience with it yet but looks good at first glance. I do recommend it.

Zenthaven

May 12, 2025  on Shopify

我很喜欢你们使用 17TRACK 的方式,不仅操作简单,而且追踪信息更新非常及时清晰!

CelluliteBye

May 10, 2025  on Shopify

I installed the app today and was excellently supported by the support team, especially Winnie. I was pleasantly surprised by how quickly Winnie responded to my request — I received a reply within just a few minutes. A fantastic platform combined with an equally fantastic support team. I can highly recommend it! Addendum: Odie assisted me with additional questions. Thank you, Odie! Thank you.

custombobbleheads us

May 10, 2025  on Shopify

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