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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

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Reviews (2,283)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

A&M elegance

Apr 18, 2024  on Shopify

FujiBuilds

Apr 18, 2024  on Shopify

great all in one service for helping customers feel confident throughout the tracking process

ChilKid

Apr 18, 2024  on Shopify

I found it very intuitive with a very clean interface!

Dermasure™

Apr 18, 2024  on Shopify

Best App for Tracking

Welvano Store

Apr 17, 2024  on Shopify

Good tracking page and easy to customize.

ModeDirect

Apr 17, 2024  on Shopify

good service

NeoCure Deutschland

Apr 17, 2024  on Shopify

17track is a great app! Use it on all my stores. What's also great about the app compared to others is that they have a very response customer support.

Honeko

Apr 16, 2024  on Shopify

Bonne appli. Reponds à mes besoins et à ce de mon business. L'appli me facilite la tâche

Mars & Venus Home

Apr 16, 2024  on Shopify

application très efficace pour le suivi des livraisons, offre un super service.

WONDERCRAFT LTD

Apr 16, 2024  on Shopify

Okay, so we've been using 17Track for a little while now and while there were a couple of issues, the team did fix them; and quite quickly. The customer service; can at times, misunderstand you due to the language barrier but so far our experience has been rather good. We also love their Green Shipping Protection feature; which is provided by Seel.

CadGo

Apr 16, 2024  on Shopify

Smart Domus

Apr 15, 2024  on Shopify

parfait appli tres utile

Pinky Promise

Apr 15, 2024  on Shopify

Great and easy to use helps me to feel good about my customers getting what they need

myVECLARA

Apr 15, 2024  on Shopify

nice, clean app! It tracks shipping really well! niceeee

Ardiny

Apr 15, 2024  on Shopify

So good

RETRO PIXA

Apr 15, 2024  on Shopify

L’application 17track a révolutionné la gestion des expéditions dans ma boutique Shopify, offrant une transparence et une efficacité sans précédent. Les mises à jour en temps réel et l’interface utilisateur intuitive ont considérablement amélioré la satisfaction de mes clients, qui apprécient la facilité de suivi de leurs commandes. Les interrogations sur le statut des livraisons ont nettement diminué, preuve de la fiabilité et de la performance de l’application. Chaque commande est suivie avec une précision exemplaire, renforçant ainsi la confiance et la fidélité de ma clientèle. L’application 17track s’est imposée comme un outil indispensable, non seulement pour son suivi fiable, mais aussi pour son rôle clé dans l’optimisation de mon processus logistique. Elle est devenue un partenaire incontournable dans ma quête d’excellence et d’orientation client dans le commerce en ligne.

IONA.

Apr 14, 2024  on Shopify

I recently downloaded the 17track app for my store Iona and the interface and design of the app is simply just amazing! download this app!

Unique True Fashion

Apr 14, 2024  on Shopify

muy buea app, ayuda bastante a mantener informado a cliente

CatBounce

Apr 14, 2024  on Shopify

Best tracking app

ELYSIAN POISE

Apr 14, 2024  on Shopify

17Track has provided tremendous support in my venture into e-commerce. Being a newbie in the business this means a lot to me, as i can use all the support that i can get. thank you 17track for your fast tracking and great service.

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