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Customer reviews: 17TRACK Order Tracking

Develop by 17TRACK

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (2,257)

Overall rating
4.9

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

  • Excellent customer service with responsive support staff.
  • Seamless integration with multiple carriers worldwide.
  • User-friendly interface and easy setup process.
  • Ability to customize tracking pages and notifications.
  • Real-time tracking updates that are accurate and reliable.
  • Positive impact on customer satisfaction and trust.

Common Concerns

  • High cost for larger order volumes; many features locked behind paid plans.
  • Issues with quota limits on shipment tracking, even under paid plans.
  • Complications with broken tracking links upon uninstallation or misconfiguration.
  • Limited language support for non-mainstream languages.
  • Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Ergo Yastık

Jul 28, 2024  on Shopify

Customer service is amazing, they are very attentive.

HemenEvimde

Jul 28, 2024  on Shopify

emily is the best. give her a raise

Ecoflow Arabia

Jul 28, 2024  on Shopify

Bliss U

Jul 22, 2024  on Shopify

Très Bon appli Merci

Rouge Mermet

Jul 22, 2024  on Shopify

sympa

choppe ton maillot

Jul 22, 2024  on Shopify

Très bon service !

simpleprojectus

Jul 22, 2024  on Shopify

Recommned. Thank you Emily and Rebecca.

SOUJITA

Jul 21, 2024  on Shopify

facile a l'utilisé

D.U.A.

Jul 21, 2024  on Shopify

17TRACK is an app that has definitely brought more value to our customers. Many people who place orders utilize the 17TRACK link to track their orders making for a more enjoyable shopping experience.

Méli

Jul 21, 2024  on Shopify

Excellent !

FAVORSEXDOLL

Jul 21, 2024  on Shopify

nice

MYNOVA

Jul 21, 2024  on Shopify

ich finde den app gut weil immer das support da ist wenn man hilfe braucht, ich empfehle es jedem

HiDock

Jul 20, 2024  on Shopify

It's good for the shipping management.

Belle&Co.

Jul 20, 2024  on Shopify

good

27CLTHNG

Jul 19, 2024  on Shopify

Très facile à utiliser , je recommande cette application Shopify

Mignonoffice

Jul 18, 2024  on Shopify

Rapide et efficace.

DaphneshoppingTR

Jul 18, 2024  on Shopify

Arasaka

Jul 18, 2024  on Shopify

Tony was great with quickly helping me out. I really like 17 Track, it puts all the order status tracking from shipment to delivery right on your shopify store tracking page, so the customer has everything they need from you. This is very helpful since most of us who use 17 Track use suppliers on AliExpress in China and most of us live in other countries such as the US. So the customers and us the dropshippers get the peace of mind of shipping and handling which helps enhance the customer experience and provides full transparency.

Ooutdoor Cty

Jul 17, 2024  on Shopify

Danke sehr hilfreich

PetPad

Jul 17, 2024  on Shopify

I use 17TRACK on all my stores

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