17TRACK App Review: Features, Pros & Cons for Shopify

Customer reviews: 17TRACK Order Tracking

The 17TRACK app helps Shopify merchants automate order tracking and improve customer experience with real-time updates. This review covers its features, pricing, and user feedback to help you decide if it’s the right fit for your store.

Reviews (3,149)

Overall rating

4.9

5

3,335
4

146
3

15
2

2
1

24

What Merchants Think

The 17TRACK Order Tracking app is generally well-received among merchants, particularly for its ease of use and reliable service. Many users appreciate its ability to support multiple carriers and streamline the tracking process, enhancing customer confidence and satisfaction. There are also positive remarks about the quality of customer support, which is described as quick and effective in resolving issues.

Key Strengths

Excellent customer service with responsive support staff.
Seamless integration with multiple carriers worldwide.
User-friendly interface and easy setup process.
Ability to customize tracking pages and notifications.
Real-time tracking updates that are accurate and reliable.
Positive impact on customer satisfaction and trust.

Common Concerns

High cost for larger order volumes; many features locked behind paid plans.
Issues with quota limits on shipment tracking, even under paid plans.
Complications with broken tracking links upon uninstallation or misconfiguration.
Limited language support for non-mainstream languages.
Inconsistencies and occasional delays in tracking updates.

Final Thoughts

The 17TRACK Order Tracking app is a powerful tool for merchants looking to improve their order tracking process and customer experience. It is highly praised for its comprehensive tracking capabilities, ease of use, and exceptional customer support. However, users should be aware of the potential for high costs and be attentive to configuration details to avoid technical issues. Overall, it comes highly recommended, especially for businesses managing high volumes of shipments.

Outfiterra

Oct 26, 2024 on Shopify

The app is quie good and could worth 4 or 5 stars but request to upgrade to Pro plan (49$) to benefit the integration with Omnisend make this app 0stars if was feasible. The email setting is pretty poor and for sure will never be the core of this app…I would pay that amount if the Apple Pay tracking order is working properly but also such feature is worthless because it does not allow customer to optin in the the thank you page but only in the tracking page which is not confortable for the customer because to let them optin they have to open the email go on the tracking page and than track the order with Apple Pay….So far 0 stars.

Amaka

Aug 05, 2024 on Shopify

The app itself is useful in theory, but the function and service are highly problematic. The app requires several small conditions to function correctly, which are not immediately obvious. This often leads to customers contacting you about issues with tracking information, which can be frustrating and time-consuming. Customer service is another major issue. Every time I reached out for help, I was shuffled between different agents, each time having to explain the issue from scratch. Despite their apparent willingness to assist, they struggled to understand the problem, no matter how clearly I communicated it. My most recent experience was particularly frustrating: I was passed between six different agents over 45 minutes and spent two hours in chat without receiving answers to basic questions. I only began to make progress after speaking with the sixth agent. Additionally, I was not notified when my free trial ended or given the option to switch to the basic plan. As a result, my website’s tracking functionality was down for several days without my knowledge.

Curls Crave

Jul 02, 2024 on Shopify

Very good app, good support from Emily, she was answering and helping me proactively with all my queries. Really reccomend it! Edit: Just paid their plan. Nobody answers anymore. I need support with Paypal not synching anymore, but seems nobody cares!

Phoenician Grinders

Apr 23, 2024 on Shopify

Absolutely terrible support, many technical problems & poor development. They published an update that shut down our checkout for 2 days. Shopify determined they were the cause and they would not believe anyone. Nothing worse than a company that gaslights its customers. They won’t last long on Shopify.