Compare Moose: AI Chatbot & Live Chat vs Chatra

Name: Chatra — Live Chat &amp; Chatbot
Brand: Roger Wilco LLC

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Rating

356 Reviews

9.3

305 Reviews

8.2

Pricing

Install App More info

Features

Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports

Social media integration
Live chat
Chatbot automation
Real-time visitor tracking
Cross-device support
Shared inbox
Cart saver
Targeted chats
24/7 support

Screenshots

Moose: AI Chatbot & Live Chat screenshot

+ 3 more

+ 1 more

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Pros

Exclusively built for Shopify merchants ensuring tailored features
Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
All-in-one support helpdesk that manages tickets from various channels
Customizable help widget for efficient ticket reception
Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
Insightful reporting features for team and real-time ticket performance
24/7 support availability, ensuring round-the-clock service
Intuitive user interface allowing for seamless integration into product pages
High-quality customer support, including one-to-one demo calls and tutorial sessions

Boosts engagement and drives sales
Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
Allows cross-selling products to increase average order value
Proactively reaches out to customers stuck at checkout
Enables sending targeted chats and providing 24/7 automated customer support
Connects social and email channels to manage all conversations from one spot
Intuitive interface for seamless integration
Real-time insights into visitor activity on the website
Available on Windows, Mac, Android, and iOS

Cons

Missing information about pricing or possible limitations in the free version
Potential reliance on updates for promised features like the upcoming Chat feature

Instances of the app suddenly stopping to work after long-term use
Customer support perceived as ineffective
Potential disruptions could lead to hassle for both users and their customers

Launched

Aug 21, 2023

Oct 28, 2015

Developer

Built by Shopify

Apps:

14130

Average Rating:

2.2

Reviews:

522,047

Built by Roger Wilco LLC

Apps:

Average Rating:

4.8

Reviews:

305

Make Your Choice

Install App More info View alternatives

Compare Moose: AI Chatbot & Live Chat vs Chatra — Live Chat & Chatbot

Moose: AI Chatbot & Live Chat

Chatra — Live Chat & Chatbot

Moose: AI Chatbot & Live Chat