Compare Chatway Live Chat & WhatsApp vs Live Chat by Combidesk

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Live Chat by Combidesk

Live chat provides a fast way to connect with customers!

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Live Chat by Combidesk

Live chat provides a fast way to connect with customers!

Rating

356 Reviews

57 Reviews

7.4

Pricing

Try for Free More info

Features

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Automatic installation
Customer information autofill
Shopping basket visibility

Screenshots

+ 3 more

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Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Provides fast communication with customers, enhancing customer service
Potential to boost conversion rates by assisting customers in real-time
Acts as a virtual sales representative, helping manage more sales
Enables quick and personalized service, improving customer satisfaction
Automatic installation in Shopify webshop, simplifying setup
Automatic completion of customer information during chat, increasing efficiency
Shows current products in the shopping basket in the chat dashboard, aiding in guided sales

Cons

Potential for increased workload due to managing live chats constantly
Might require staff training to effectively utilize the chat features
Chat functionality may not integrate seamlessly with all Shopify themes
Dependence on internet stability; poor connection can hamper communication
Over-reliance on chat might reduce the use of other communication channels

Launched

Sep 06, 2023

Oct 07, 2015

Developer

Built by Premio

Apps:

Average Rating:

Reviews:

976

Built by Combidesk

Apps:

Average Rating:

2.7

Reviews:

255

Make Your Choice

Try for Free More info View alternatives

Compare Chatway Live Chat & WhatsApp vs Live Chat by Combidesk

Chatway Live Chat & WhatsApp

Live Chat by Combidesk

Chatway Live Chat & WhatsApp

Live Chat by Combidesk

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Premio

Built by Combidesk

Make Your Choice

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