Moose vs Chatway: Best Shopify Live Chat & WhatsApp

Compare Moose vs Chatway Shopify apps: live chat, WhatsApp, FAQs, and more. Discover which suits your store best!

Are you considering integrating a live chat app with WhatsApp into your Shopify store and unsure whether Moose Live Chat, FAQ & WhatsApp or Chatway Live Chat & WhatsApp is the right choice for you? In this comprehensive comparison, we delve into the features, pricing, user interface, and ease of integration of both Moose and Chatway, helping Shopify store owners make an informed decision. Whether you're focused on enhancing customer interaction or boosting sales through improved communication, this guide will assist you in selecting the most suitable live chat and WhatsApp solution for your e-commerce platform.

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Moose: Live Chat FAQ Whatsapp

Advanced Helpdesk: FAQ builder, help center, support widget

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Moose: Live Chat FAQ Whatsapp

Advanced Helpdesk: FAQ builder, help center, support widget

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Rating

288 Reviews

9.4

369 Reviews

9.2

Pricing

Install App More info

Features

Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Screenshots

Moose: Live Chat FAQ Whatsapp screenshot

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+ 3 more

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Pros

Exclusively built for Shopify merchants ensuring tailored features
Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
All-in-one support helpdesk that manages tickets from various channels
Customizable help widget for efficient ticket reception
Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
Insightful reporting features for team and real-time ticket performance
24/7 support availability, ensuring round-the-clock service
Intuitive user interface allowing for seamless integration into product pages
High-quality customer support, including one-to-one demo calls and tutorial sessions

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Cons

Missing information about pricing or possible limitations in the free version
Potential reliance on updates for promised features like the upcoming Chat feature

Launched

Apr 14, 2025

Developer

Built by MOOSE INNOVATIONS INC.

Apps:

Average Rating:

Reviews:

288

Built by Premio

Apps:

Average Rating:

4.9

Reviews:

997

Make Your Choice

Install App More info View alternatives

Moose vs Chatway: Best Shopify Live Chat & WhatsApp

Moose: Live Chat FAQ Whatsapp

Chatway Live Chat & WhatsApp

Moose: Live Chat FAQ Whatsapp