Compare ExchangeIt Returns & Exchange vs Rich Returns & Exchanges

ExchangeIt Returns & Exchange

Boost customer retention with easy returns, refunds & exchange

Rich Returns & Exchanges

Allow customers to process returns, exchanges, and refunds

ExchangeIt Returns & Exchange

Boost customer retention with easy returns, refunds & exchange

Rich Returns & Exchanges

Allow customers to process returns, exchanges, and refunds

Rating

101 Reviews

9.1

92 Reviews

9.1

Pricing

Install App More info

Features

Return management portal
Seamless returns processing
Efficient exchanges handling
Refunds management
Inventory restocking
Order management optimization
Cancellation handling
Integrated with shopify
Aftership order compatibility
Flexible inventory locations
Streamlined exchange creation
Auto-calculation of refunds
Customer detail autocompletion
Customizable shipping modifications

Automated return labels
Automated email notifications
Custom-branded portal
Integrates with systems
Custom return rules

Screenshots

ExchangeIt Returns & Exchange screenshot

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Pros

Seamlessly process returns and exchanges from Shopify Admin
Works with orders fulfilled by Aftership
Efficiently handle cancellation and refund requests
Streamline order and inventory management
Simplify the return form process
Manage returns and refunds directly within Shopify Admin for streamlined operations
Flexible inventory restock by choosing products and selecting inventory locations
Create exchange orders directly within your orders page, simplifying the fulfillment process
Flexible refund options: auto-calculate or customize refunds from returned items
Autocomplete customer details and modify shipping as needed for seamless returns

Streamline returns and exchanges to save valuable time and improve customer satisfaction
Custom-branded returns portal directly integrates with your store
Allows customers to quickly process returns and exchanges
Suggest exchanges instead of returns to recapture potential lost revenue
Automatically generate prepaid return labels from 50+ carriers worldwide
Automated emails keep customers informed throughout the entire process
Self-service portal reduces return processing time
Automate shipping return labels to make the process smooth for customers
Set up automated rules to accommodate return policy and exchange terms
Easy integration with business processes like ERP, IMS, CRM, & 3PL systems
Cost-effective compared to other return apps
Responsive customer support and customization options

Cons

Limited to Shopify Admin, may not be suitable for non-Shopify platforms
Dependent on Aftership for order fulfillment, which may not be preferable for all users
Potential learning curve for new users in integrating and utilizing all features efficiently
Customer support response times can vary

Launched

Apr 19, 2025

Developer

Built by Stoic Labs

Apps:

Average Rating:

4.7

Reviews:

127

Built by Rich Returns & Exchanges

Apps:

Average Rating:

4.9

Reviews:

Make Your Choice

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Compare ExchangeIt Returns & Exchange vs Rich Returns & Exchanges

ExchangeIt Returns & Exchange

Rich Returns & Exchanges

ExchangeIt Returns & Exchange