Chatway vs Tawk.to: Best Live Chat Apps for Shopify

Compare Chatway and Tawk.to live chat apps for Shopify: features, integration, and support. Decide which tool boosts your store's customer engagement!

Looking to enhance customer interaction on your Shopify store using live chat solutions but unsure which option suits your needs better? In this comprehensive comparison, we delve into the features, pricing, integrations, and user experiences of Chatway Live Chat & WhatsApp and Tawk.to Live Chat, both popular choices available as Shopify apps. Whether you're focused on streamlining customer support or enhancing real-time communication, this guide will help you identify the ideal live chat tool to optimize engagement and increase conversions on your Shopify platform.

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Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Rating

366 Reviews

9.2

239 Reviews

1.9

Pricing

Install App More info

Features

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Screenshots

+ 3 more

+ 2 more

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Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Cons

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Launched

Mar 29, 2025

Developer

Built by Premio

Apps:

Average Rating:

Reviews:

989

Built by tawk.to

Apps:

Average Rating:

3.7

Reviews:

239

Make Your Choice

Install App More info View alternatives

Chatway vs Tawk.to: Best Live Chat Apps for Shopify

Chatway Live Chat & WhatsApp

tawk.to Live Chat

Chatway Live Chat & WhatsApp