Compare Tidio ‑ Live Chat & AI Chatbot vs tawk.to Live Chat

Name: tawk.to Live Chat
Brand: tawk.to

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Overview

What is Tidio ‑ Live Chat & AI Chatbot?

Tidio Live Chat & AI Chatbot is a customer service tool combining live chat with AI automation. It helps Shopify store owners engage visitors, answer FAQs, and convert leads.

Key Strengths:

Live chat with human and AI-powered responses
Pre-built chatbot templates for quick setup
Multi-channel integration (Facebook, Instagram, email)

What is tawk.to Live Chat?

Tawk.to is a free live chat app for Shopify that offers real-time customer support, ticketing, and knowledge base features. It’s ideal for businesses looking for a cost-effective way to manage customer inquiries.

Key Strengths:

Completely free with no hidden costs
Unlimited agents and chat history
Built-in ticketing and reporting tools

Rating

854 Reviews

7.1

93 Reviews

5.1

Pricing

Install App More info

Features

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Screenshots

Tidio ‑ Live Chat & AI Chatbot screenshot

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Pros

Enables excellent customer service and turns passive visitors into active buyers
Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
Supports managing all customer messages in one place
Integration with Shopify is quick and straightforward
Live chat allows for quick problem-solving and proactive selling
Lyro AI bot can automatically solve customer questions
Features like previewing carts, checking order history, and recommending products directly in chat
Simple ticketing system for managing and resolving customer requests
App is highly rated by users for convenience, effectiveness, and customizable features
Dedicated mobile app allows communication with customers from anywhere

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Cons

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Launched

Jul 13, 2014

Nov 15, 2015

Developer

Built by TIDIO LLC

Apps:

Average Rating:

4.5

Reviews:

854

Built by tawk.to

Apps:

Average Rating:

3.1

Reviews:

Make Your Choice

Install App More info View alternatives

Compare Tidio ‑ Live Chat & AI Chatbot vs tawk.to Live Chat

Tidio ‑ Live Chat & AI Chatbot

tawk.to Live Chat

Tidio ‑ Live Chat & AI Chatbot