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Order Edit Customer Service logo

Order Edit Customer Service

Let customers edit, cancel and reorder instantly

Cleverific Order Editing logo

Cleverific Order Editing

Edit any order detail or let customers edit their orders

Order Edit Customer Service logo

Order Edit Customer Service

Let customers edit, cancel and reorder instantly

Cleverific Order Editing logo

Cleverific Order Editing

Edit any order detail or let customers edit their orders

Rating

Rating

199 Reviews
1.9
306 Reviews
9.2

Pricing

Pricing

  • $4.99-$99.99 / Month
  • 30 Days Free Trial
Try for Free More info
  • $29-$299 / Month
  • 14 Days Free Trial
Try for Free More info

Features

Features

  • Reorder items
  • Edit orders
  • Cancel orders
  • Recover abandoned carts
  • Self-serve changes
  • Edit billing address
  • Exchange items
  • Adjust product options
  • Add customizations
  • Modify taxes
  • Order editing automation
  • Enhance draft orders

Screenshots

Screenshots

Order Edit Customer Service screenshot Order Edit Customer Service screenshot Order Edit Customer Service screenshot Order Edit Customer Service screenshot
Cleverific Order Editing screenshot Cleverific Order Editing screenshot Cleverific Order Editing screenshot Cleverific Order Editing screenshot
+ 1 more
Cleverific Order Editing screenshot

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Pros

Pros

  • Customers can cancel orders on their own, providing them more control
  • Customers can edit their orders independently, reducing errors and improving satisfaction
  • Simplifies the process of reordering previous purchases, encouraging repeat customers
  • Enhances customer experience by providing self-service options
  • Decreases customer support costs as customers handle simple tasks themselves
  • Increases overall sales through improved customer satisfaction and convenience
  • Allows customers to make self-serve changes without contacting support
  • Supports various types of order edits including billing address, product exchanges, customization, and tax modification
  • Simplifies workflow by combining order editing, self-service options, order automation, and cart recovery
  • Enhances draft orders for multiple order types such as sales, custom, wholesale, backorders, and preorders
  • Offers self-serve order edits for simple changes or cancellations
  • Includes automations to add gifts with purchases or split bundles
  • Facilitates crafting detailed custom orders and enhanced invoicing
  • Enables editing of orders and sending payment requests in one step
  • Highly praised and proactive customer support

Cons

Cons

  • Order editing requires canceling the original order and reloading items in the shopping cart, which might cause confusion or inconvenience
  • Potential for increased order cancellations which might affect inventory management
  • Self-service cancellations may lead to loss of sales if not managed properly
  • App capabilities may not be fully utilized without customer support guidance
  • Initial setup might seem basic without in-depth exploration and support

Categories

Categories

Launched

Launched

May 01, 2016
Feb 25, 2014

Developer

Developer

Built by Customer First focus

Apps:

2

Average Rating:

4.7

Reviews:

305

Built by Cleverific, Inc

Apps:

1

Average Rating:

4.6

Reviews:

306

Make Your Choice

Make Your Choice

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