Willdesk vs Chatway: Best Shopify Chat Apps Comparison

Name: Chatway Live Chat FAQ WhatsApp
Brand: Premio

Choosing the right live chat and chatbot app for your Shopify store can be a daunting task with the variety of options available. In this insightful comparison, we'll delve into the features and benefits of Willdesk Live Chat & Chatbot versus Chatway Live Chat & WhatsApp, two popular Shopify apps tailored to enhance customer support and engagement. By examining aspects such as integration capabilities, user experience, and customer support features, this guide aims to assist both new and seasoned eCommerce entrepreneurs in selecting the app that perfectly aligns with their business goals, thereby boosting customer satisfaction and operational efficiency.

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Chatway Live Chat FAQ WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Chatway Live Chat FAQ WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Overview

What is Willdesk: Live Chat&AI Chatbot?

Willdesk Live Chat & AI Chatbot is a Shopify app that combines live chat support with AI-powered automation to improve customer engagement and streamline responses.

Key Strengths:

AI-driven chatbot for automated responses
Multi-channel support (email, social media, live chat)
Customizable chat widgets

What is Chatway Live Chat FAQ WhatsApp?

Chatway is a live chat and WhatsApp integration app designed for Shopify stores. It helps businesses engage with customers in real-time, automate responses, and streamline communication across multiple channels.

Key Strengths:

Seamless WhatsApp integration for direct messaging
AI-powered chatbots for automated responses
Multi-language support for global stores

Rating

404 Reviews

9.1

238 Reviews

9.2

Pricing

Install App More info

Features

Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
Shopify flow integration
Faq integration
Help center support
Multi-channel communication
Ticket management
Multiple stores support
Parcel tracking
Dropship management
Branded widgets
Sales live chat
Efficiency tools
Multi-platform inbox
Customer analytics

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Screenshots

Willdesk: Live Chat&AI Chatbot screenshot

+ 6 more

Chatway Live Chat FAQ WhatsApp screenshot

+ 3 more

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Pros

Integration with multiple platforms (Facebook, Instagram, WhatsApp, Email, etc)
Comprehensive tool combining order tracking, FAQ page, Help center, and Chatbot
Ticketing system for managing inquiries from multiple social platforms and emails
Streamlines Shopify store operations and integrates with Shopify Flow
Branded self-service widget with Order Tracking, FAQs, and Contact form
Live chat feature to increase sales and efficiency
Multi-store integration with customization support (Fonts, FAQs, Style)
Integration with third-party marketing tools like Klaviyo, Mailchimp, Privy, and SMSBump
Positive feedback on customer support and ease of use
Helpful and competent support team

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Cons

Limited user feedback available due to only two reviews provided
Initial setup and integration may require assistance from support

Launched

Feb 21, 2021

Sep 06, 2023

Developer

Built by Channelwill

Apps:

Average Rating:

4.9

Reviews:

11,491

Built by Premio

Apps:

Average Rating:

4.9

Reviews:

553

Make Your Choice

Install App More info View alternatives

Willdesk vs Chatway: Best Shopify Chat Apps Comparison

Willdesk: Live Chat&AI Chatbot

Chatway Live Chat FAQ WhatsApp

Willdesk: Live Chat&AI Chatbot