Compare Tidio ‑ Live Chat & AI Chatbot vs Re:amaze AI Helpdesk & Chat

Name: Re:amaze AI Helpdesk &amp; Chat
Brand: Reamaze

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

Re:amaze AI Helpdesk & Chat

Convert more customers w/ AI powered helpdesk and live chat

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

Re:amaze AI Helpdesk & Chat

Convert more customers w/ AI powered helpdesk and live chat

Rating

853 Reviews

185 Reviews

5.5

Pricing

Install App More info

Features

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages

Screenshots

Tidio ‑ Live Chat & AI Chatbot screenshot

+ 8 more

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Pros

Enables excellent customer service and turns passive visitors into active buyers
Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
Supports managing all customer messages in one place
Integration with Shopify is quick and straightforward
Live chat allows for quick problem-solving and proactive selling
Lyro AI bot can automatically solve customer questions
Features like previewing carts, checking order history, and recommending products directly in chat
Simple ticketing system for managing and resolving customer requests
App is highly rated by users for convenience, effectiveness, and customizable features
Dedicated mobile app allows communication with customers from anywhere

AI-powered helpdesk and live chat optimized for sales
Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
Ability to unify email, social, SMS, and voice conversations in a single inbox
Directly manage, modify, and create Shopify orders within customer support and chats
AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
Automation of common tasks and patterns with data and rules to save time
Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Cons

May require a learning curve to set up and optimize AI functionalities
Potential integration issues with non-Shopify platforms
Could be expensive for small businesses
Dependent on the reliability of AI algorithms which may need fine-tuning
Some users might find the unified inbox overwhelming if not managed properly

Launched

Jul 13, 2014

Mar 31, 2014

Developer

Built by TIDIO LLC

Apps:

Average Rating:

4.4

Reviews:

853

Built by Reamaze

Apps:

Average Rating:

4.3

Reviews:

185

Make Your Choice

Install App More info View alternatives

Compare Tidio ‑ Live Chat & AI Chatbot vs Re:amaze AI Helpdesk & Chat

Tidio ‑ Live Chat & AI Chatbot

Re:amaze AI Helpdesk & Chat

Tidio ‑ Live Chat & AI Chatbot