Compare Tidio ‑ Live Chat & AI Chatbot vs NS AI Chatbot, Helpdesk & FAQs

Name: NS AI Chatbot, Helpdesk &amp; FAQs
Brand: NestScale

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

NS AI Chatbot, Helpdesk & FAQs

Improve customer service with Live chat, Messenger & Helpdesk.

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

NS AI Chatbot, Helpdesk & FAQs

Improve customer service with Live chat, Messenger & Helpdesk.

Overview

What is Tidio ‑ Live Chat & AI Chatbot?

Tidio Live Chat & AI Chatbots is a customer service platform combining live chat and AI-powered automation. It helps businesses engage visitors, answer FAQs, and boost conversions.

Key Strengths:

Live chat with human-AI hybrid support
Pre-built chatbot templates for e-commerce
Seamless Shopify, Wix, and WooCommerce integrations

What is NS AI Chatbot, Helpdesk & FAQs?

NS Live Chat Inbox & Helpdesk is a Shopify app offering a centralized inbox for managing customer queries via live chat, email, and social media, with ticketing and automation features.

Key Strengths:

Unified inbox for all customer interactions
Ticketing system for issue tracking
Automated responses and canned replies

Rating

1,966 Reviews

7.4

96 Reviews

Pricing

Install App More info

Features

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

Product recommendations
Mobile app support
Order tracking
Chatbot automation
Real-time visitor tracking
Customer behavior tracking
Customer profiles
Unified inbox
Messenger integration
24/7 customer service
Smart conversation management
Helpdesk widget
Saved responses

Screenshots

Tidio ‑ Live Chat & AI Chatbot screenshot

NS AI Chatbot, Helpdesk & FAQs screenshot

+ 8 more

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Pros

Enables excellent customer service and turns passive visitors into active buyers
Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
Supports managing all customer messages in one place
Integration with Shopify is quick and straightforward
Live chat allows for quick problem-solving and proactive selling
Lyro AI bot can automatically solve customer questions
Features like previewing carts, checking order history, and recommending products directly in chat
Simple ticketing system for managing and resolving customer requests
App is highly rated by users for convenience, effectiveness, and customizable features
Dedicated mobile app allows communication with customers from anywhere

Centralizes support conversations from different stores and channels into one unified inbox
Provides detailed customer behavior insights and product recommendations to unlock sales from chat interactions
Enables 24/7 proactive customer service through Helpdesk and Chatbot features, improving efficiency
Smart conversation management aids in helping more customers in less time
Intuitive mobile app allows support agents to assist customers from anywhere
Manages and responds to Facebook Messenger and Live Chat messages from a single inbox
Facilitates product recommendations, inventory browsing, and order creation while chatting
Includes features for customer profiles, cart previews, and real-time website visitor tracking
Enhances responsiveness and automates support with chatbot and saved responses

Cons

Few user reviews available to gauge broader user experience and potential issues
Dependency on internet connection and mobile device performance for optimal use of mobile app features
Complexity of integrating the app across multiple support channels may require a learning curve

Launched

Jul 13, 2014

Jun 20, 2022

Developer

Built by TIDIO LLC

Apps:

Average Rating:

4.6

Reviews:

1,966

Built by NestScale

Apps:

Average Rating:

4.9

Reviews:

577

Make Your Choice

Install App More info View alternatives

Compare Tidio ‑ Live Chat & AI Chatbot vs NS AI Chatbot, Helpdesk & FAQs

Tidio ‑ Live Chat & AI Chatbot

NS AI Chatbot, Helpdesk & FAQs

Tidio ‑ Live Chat & AI Chatbot