Compare Tidio ‑ Live Chat & AI Chatbot vs NestDesk Live Chat & Helpdesk

Name: NestDesk Live Chat &amp; Helpdesk
Brand: Shopify

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

NestDesk Live Chat & Helpdesk

Improve customer service with Live chat, Messenger & Helpdesk.

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

NestDesk Live Chat & Helpdesk

Improve customer service with Live chat, Messenger & Helpdesk.

Overview

What is Tidio ‑ Live Chat & AI Chatbot?

Tidio Live Chat & AI Chatbot is a customer service tool combining live chat with AI automation. It helps Shopify store owners engage visitors, answer FAQs, and convert leads.

Key Strengths:

Live chat with human and AI-powered responses
Pre-built chatbot templates for quick setup
Multi-channel integration (Facebook, Instagram, email)

What is NestDesk Live Chat & Helpdesk?

NS Live Chat Inbox & Helpdesk is a Shopify app offering a centralized inbox for managing customer queries via live chat, email, and social media, with ticketing and automation features.

Key Strengths:

Unified inbox for all customer interactions
Ticketing system for issue tracking
Automated responses and canned replies

Rating

1,116 Reviews

9.4

31 Reviews

7.9

Pricing

Install App More info

Features

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

Product recommendations
Mobile app support
Order tracking
Chatbot automation
Real-time visitor tracking
Customer behavior tracking
Customer profiles
Unified inbox
Messenger integration
24/7 customer service
Smart conversation management
Helpdesk widget
Saved responses

Screenshots

Tidio ‑ Live Chat & AI Chatbot screenshot

+ 2 more

NestDesk Live Chat & Helpdesk screenshot

+ 8 more

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Pros

Enables excellent customer service and turns passive visitors into active buyers
Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
Supports managing all customer messages in one place
Integration with Shopify is quick and straightforward
Live chat allows for quick problem-solving and proactive selling
Lyro AI bot can automatically solve customer questions
Features like previewing carts, checking order history, and recommending products directly in chat
Simple ticketing system for managing and resolving customer requests
App is highly rated by users for convenience, effectiveness, and customizable features
Dedicated mobile app allows communication with customers from anywhere

Centralizes support conversations from different stores and channels into one unified inbox
Provides detailed customer behavior insights and product recommendations to unlock sales from chat interactions
Enables 24/7 proactive customer service through Helpdesk and Chatbot features, improving efficiency
Smart conversation management aids in helping more customers in less time
Intuitive mobile app allows support agents to assist customers from anywhere
Manages and responds to Facebook Messenger and Live Chat messages from a single inbox
Facilitates product recommendations, inventory browsing, and order creation while chatting
Includes features for customer profiles, cart previews, and real-time website visitor tracking
Enhances responsiveness and automates support with chatbot and saved responses

Cons

Few user reviews available to gauge broader user experience and potential issues
Dependency on internet connection and mobile device performance for optimal use of mobile app features
Complexity of integrating the app across multiple support channels may require a learning curve

Launched

Jul 13, 2014

Jun 20, 2022

Developer

Built by Shopify

Apps:

18896

Average Rating:

2.4

Reviews:

770,559

Built by Shopify

Apps:

18896

Average Rating:

2.4

Reviews:

770,559

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Tidio ‑ Live Chat & AI Chatbot vs NestDesk Live Chat & Helpdesk

Tidio ‑ Live Chat & AI Chatbot

NestDesk Live Chat & Helpdesk

Tidio ‑ Live Chat & AI Chatbot