Compare Tidio ‑ Live Chat & AI Chatbot vs LiveChat: AI live chat by Text

Name: LiveChat: AI live chat by Text
Brand: Shopify

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Rating

1,116 Reviews

9.4

45 Reviews

7.3

Pricing

Install App More info

Features

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration

Screenshots

Tidio ‑ Live Chat & AI Chatbot screenshot

+ 2 more

LiveChat: AI live chat by Text screenshot

+ 2 more

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Pros

Enables excellent customer service and turns passive visitors into active buyers
Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
Supports managing all customer messages in one place
Integration with Shopify is quick and straightforward
Live chat allows for quick problem-solving and proactive selling
Lyro AI bot can automatically solve customer questions
Features like previewing carts, checking order history, and recommending products directly in chat
Simple ticketing system for managing and resolving customer requests
App is highly rated by users for convenience, effectiveness, and customizable features
Dedicated mobile app allows communication with customers from anywhere

Immediate engagement with shoppers using pre-set messages
Capability to send discount codes based on visitor behavior
Access to customer details like cart content and order history
Possibility to send product recommendations linking directly to product pages
Real-time cart preview feature
Engage shoppers with coupons, deals, and announcements
Integration with popular messaging apps like Messenger and WhatsApp

Cons

Potential for intrusive experience if messages are too frequent
Requires monitoring and ongoing management to maintain effectiveness
Dependence on predefined criteria which may not cover all shopper behaviors
Possibility of technical issues or glitches during integration with other apps

Launched

Jul 13, 2014

Nov 29, 2017

Developer

Built by Shopify

Apps:

18896

Average Rating:

2.4

Reviews:

771,044

Built by Shopify

Apps:

18896

Average Rating:

2.4

Reviews:

771,044

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Tidio ‑ Live Chat & AI Chatbot vs LiveChat: AI live chat by Text

Tidio ‑ Live Chat & AI Chatbot

LiveChat: AI live chat by Text

Tidio ‑ Live Chat & AI Chatbot