Compare Shopify Inbox vs Pushdaddy WhatsApp, Live Chat vs Chatty: Live chat Helpdesk FAQ vs Z Facebook Messenger Chat

Shopify Inbox

Connect with shoppers and drive sales with chat

Pushdaddy WhatsApp, Live Chat

Switch between WhatsApp Chat, Live Chat or Facebook messenger

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Shopify Inbox

Connect with shoppers and drive sales with chat

Pushdaddy WhatsApp, Live Chat

Switch between WhatsApp Chat, Live Chat or Facebook messenger

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

ZB: WhatsApp & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

What is Chatty AI Chatbot & Live Chat?

Chatty AI Chatbot & Live Chat is a Shopify app that combines AI-powered chatbots with live chat functionality. It helps automate customer interactions, provide instant support, and boost conversions with personalized recommendations.

Key Strengths:

AI-driven chatbots for 24/7 customer support
Personalized product recommendations to increase sales
Easy integration with Shopify stores

What is ZB: WhatsApp & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

Direct WhatsApp and Messenger integration
Automated greetings and quick replies
Order status updates via chat

Rating

4,728 Reviews

9.3

1,089 Reviews

1.9

1,502 Reviews

9.4

15 Reviews

Pricing

Install App More info

Features

Product recommendations
Seamless workflow integration
Live customer chat
Automated replies
Customer profile insights
Conversation management

Push notifications
Marketing automation
Multi-platform integration
Review collection
Chatbot automation
Real-time chat
Automated recovery
Faq addition
Order tracking updates
Instant installation

Order tracking
Whatsapp integration
24/7 automation
Faq management
Faq popups
Personalized contact
Query resolution
Livechat support

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

+ 1 more

Pushdaddy WhatsApp, Live Chat screenshot

+ 2 more

Chatty AI Chatbot & Live Chat screenshot

+ 3 more

ZB: WhatsApp & Messenger Chat screenshot

+ 2 more

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Pros

Free messaging tool that integrates with Shopify
Allows chat with customers while they shop, leveraging live customer information
Enables product recommendations and offering discounts through chat
Automated responses, FAQs, and personalized greetings to save time
Manages chat from online store and Shop app in one place
Identifies customer profile and cart details for better service
Spam identification and option to block senders
Convenient interface that centralizes customer communications
Supports automated and manual replies, making it versatile
Improves customer service process and ensures no leads are lost
Easy to use on mobile, improving response time
Integration with Shopify platform is seamless
Quick Replies feature saves time on frequent questions

Switch between WhatsApp chat and Live Chat instantly
Automation features for chat, such as abandoned cart recovery, order confirmation, and email marketing
Supports multiple communication platforms including WhatsApp, Facebook Messenger, and Instagram
Push Notification for marketing activities
Multiple operator support
FAQ and automated answers for customer queries
Easy installation process

Excellent user experience and intuitive interface
Responsive and helpful customer support available 24/7
Easy to install and navigate
Improves user experience, boosts conversion rates, and minimizes cart abandonment
Personalized Contact Us options via WhatsApp build trust and cut support time
Instant order tracking, quick query resolution, and tailored assistance
Customizable options and seamless integration with any website or platform
Stunning themes for FAQs popup and Help Center
Allows businesses to create numerous queries and FAQ categories
Multiple Contact Us methods including LiveChat support, Phone call, and Messenger

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Search function could be improved
Lack of ability to star or categorize conversations
Issues accessing messages intermittently
Notifications fill email inbox unnecessarily
Spam from companies offering Shopify services
Occasional 404 errors on mobile app
Missing key statistics like average response time and sales tracking
Limited sophistication in chat management tools

Issues with SMS and email functionality for abandoned cart recovery
Complaints about credit reducing without any SMS being sent
Requires a paid subscription; free usage is restricted
Subscription cancellation process appears to be difficult and poorly supported
Poor customer service; users have reported unanswered emails and unresolved issues

Currently supports only one language
No option to upload custom profile photos for chat avatars, only uses Shopify store logo

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Aug 13, 2019

Jan 12, 2020

Jun 08, 2022

Jan 17, 2016

Developer

Built by Shopify

Apps:

1551

Average Rating:

2.8

Reviews:

46,492

Built by Pushdaddy

Apps:

Average Rating:

3.4

Reviews:

1,275

Built by Chatty (By Avada)

Apps:

Average Rating:

4.9

Reviews:

1,502

Built by Zotabox

Apps:

Average Rating:

4.2

Reviews:

473

Make Your Choice

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Compare Shopify Inbox vs Pushdaddy WhatsApp, Live Chat vs Chatty: Live chat Helpdesk FAQ vs Z Facebook Messenger Chat

Shopify Inbox

Pushdaddy WhatsApp, Live Chat

Chatty AI Chatbot & Live Chat

ZB: WhatsApp & Messenger Chat

Shopify Inbox

Pushdaddy WhatsApp, Live Chat

Chatty AI Chatbot & Live Chat