Compare Scout CRM (Shop Phone) vs Reamaze Live Chat Helpdesk CRM

Name: Reamaze: AI Chat &amp; Helpdesk
Brand: Reamaze

Scout CRM (Shop Phone)

Get alerted on Abandoned Checkouts, LTV, Low Inventory & more

Reamaze: AI Chat & Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

Scout CRM (Shop Phone)

Get alerted on Abandoned Checkouts, LTV, Low Inventory & more

Reamaze: AI Chat & Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

Rating

187 Reviews

7.7

263 Reviews

6.3

Pricing

Install App More info

Features

Product notifications
Low inventory alerts
Abandoned checkouts alerts
Ltv notifications
Vip customer notifications
Repeat customer alerts
Automated thank you emails
Abandoned checkout emails

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages

Screenshots

+ 8 more

+ 8 more

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Pros

Provides alerts for abandoned checkouts, VIP customers, repeat customers, and low inventory
Facilitates personal customer relationships by notifying store owners when to connect with customers
Automation of abandoned checkout and thank you emails
Helps in maintaining customer relationships by treating customers as assets rather than transactions

AI-powered helpdesk and live chat optimized for sales
Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
Ability to unify email, social, SMS, and voice conversations in a single inbox
Directly manage, modify, and create Shopify orders within customer support and chats
AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
Automation of common tasks and patterns with data and rules to save time
Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Cons

May require manual effort to actually make the calls to customers; depends on the user's commitment
Could be perceived as intrusive by some customers if not managed carefully
Potential redundancy of features for users already having a CRM system in place
May have a steep learning curve for new users unfamiliar with customer management tools

May require a learning curve to set up and optimize AI functionalities
Potential integration issues with non-Shopify platforms
Could be expensive for small businesses
Dependent on the reliability of AI algorithms which may need fine-tuning
Some users might find the unified inbox overwhelming if not managed properly

Launched

Feb 14, 2017

Mar 31, 2014

Developer

Built by HMS Commerce

Apps:

Average Rating:

4.9

Reviews:

280

Built by Reamaze

Apps:

Average Rating:

4.5

Reviews:

263

Make Your Choice

Install App More info View alternatives

Compare Scout CRM (Shop Phone) vs Reamaze Live Chat Helpdesk CRM

Scout CRM (Shop Phone)

Reamaze: AI Chat & Helpdesk

Scout CRM (Shop Phone)