Compare Re:amaze AI Chat Helpdesk vs NS AI Chatbot, Helpdesk & FAQs

Name: NS AI Chatbot, Helpdesk &amp; FAQs
Brand: NestScale

Re:amaze AI Chat Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

NS AI Chatbot, Helpdesk & FAQs

Improve customer service with Live chat, Messenger & Helpdesk.

Re:amaze AI Chat Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

NS AI Chatbot, Helpdesk & FAQs

Improve customer service with Live chat, Messenger & Helpdesk.

Overview

What is NS AI Chatbot, Helpdesk & FAQs?

NS Live Chat Inbox & Helpdesk is a Shopify app offering a centralized inbox for managing customer queries via live chat, email, and social media, with ticketing and automation features.

Key Strengths:

Unified inbox for all customer interactions
Ticketing system for issue tracking
Automated responses and canned replies

Rating

184 Reviews

4.3

34 Reviews

7.9

Pricing

Install App More info

Features

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages

Product recommendations
Mobile app support
Order tracking
Chatbot automation
Real-time visitor tracking
Customer behavior tracking
Customer profiles
Unified inbox
Messenger integration
24/7 customer service
Smart conversation management
Helpdesk widget
Saved responses

Screenshots

+ 8 more

NS AI Chatbot, Helpdesk & FAQs screenshot

+ 8 more

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Pros

AI-powered helpdesk and live chat optimized for sales
Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
Ability to unify email, social, SMS, and voice conversations in a single inbox
Directly manage, modify, and create Shopify orders within customer support and chats
AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
Automation of common tasks and patterns with data and rules to save time
Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Centralizes support conversations from different stores and channels into one unified inbox
Provides detailed customer behavior insights and product recommendations to unlock sales from chat interactions
Enables 24/7 proactive customer service through Helpdesk and Chatbot features, improving efficiency
Smart conversation management aids in helping more customers in less time
Intuitive mobile app allows support agents to assist customers from anywhere
Manages and responds to Facebook Messenger and Live Chat messages from a single inbox
Facilitates product recommendations, inventory browsing, and order creation while chatting
Includes features for customer profiles, cart previews, and real-time website visitor tracking
Enhances responsiveness and automates support with chatbot and saved responses

Cons

May require a learning curve to set up and optimize AI functionalities
Potential integration issues with non-Shopify platforms
Could be expensive for small businesses
Dependent on the reliability of AI algorithms which may need fine-tuning
Some users might find the unified inbox overwhelming if not managed properly

Few user reviews available to gauge broader user experience and potential issues
Dependency on internet connection and mobile device performance for optimal use of mobile app features
Complexity of integrating the app across multiple support channels may require a learning curve

Launched

Mar 31, 2014

Jun 20, 2022

Developer

Built by Reamaze

Apps:

Average Rating:

4.4

Reviews:

184

Built by NestScale

Apps:

Average Rating:

4.4

Reviews:

243

Make Your Choice

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Compare Re:amaze AI Chat Helpdesk vs NS AI Chatbot, Helpdesk & FAQs

Re:amaze AI Chat Helpdesk

NS AI Chatbot, Helpdesk & FAQs

Re:amaze AI Chat Helpdesk